Funny how a year later this Deuche Bag replies. In any case it’s clear how WELL he “listens to his customers” We never had a problem the first year we used their services. It wasn’t until last years mishaps, which he doesn’t even address in his reply, that we had a problem and he just brushes them off.
-misrepresentation of service fees by his himself and his staff.
-not submitting our returns via e-file even when we specifically asked for it. TWICE!
-not setting up direct deposit of our return. Even though we asked 3 times!
-sending both our tax paperwork in the Mail unsealed!! with SS#s and other personal info.
After much debating and the fact that he had prepared our taxes the last 2 years we figured we’d give them one LAST chance to make it right, especially since they offered the $50 discount on each of our returns.
This guy actually called me to tell me to come back in to pick up my paperwork and find some other place to get my taxes done. He mentioned my comment here on This place isn’t worth your time or your money. They don’t care about people and only care about how good they make themselves look.
They don’t communicate and they have interns handling all the paperwork and final signing and collecting of fees. You never interact with the actual personal preparing your taxes unless you request time with them. They take your papers and complete the tax but never touch base with you to ask questions that could potentially help clear up some of the obvious mishaps.
Your right! You don’t deserve a second chance. To hell with you. Your lose. Thanks again for making the decision easier. I’ll be sharing this review on more sites to help Make it easier for more people too.