I would AVOID at all cost, unless loss of the home purchase or refi is the goal! I have closed literally dozens of mortgages on many homes in the past few years. I could recommend many MTG companies Plaza Mtg, 360 Mtg, BOA, etc, but this is one to AVOID at all costs!!
They are incredibly disorganized, stringing out a list of requests over many weeks, several times a day asking for different items, or repeating the same request a few weeks later.
Expect to spend 80 plus hours at your desk sorting through their questions – but not at one sitting. They’ll dribble it out 3 or 4 times a day for a month or more.
Seems to lack any internal communication or common sense. They even wanted to know if I had a loan on a vacation rental from 25 years earlier!! REALLY!
These guys are a joke, create tremendous stress, and are most unprofessional. Not sure how they ever closed a loan without sending their abused client to the crazy farm!!