Working with Gold Financial Services. Chalamaine Armstrong was the worst experience I have ever had.
We did everything she asked and returned all the required paperwork and 1 week later we still hadn’t received a response about our approval.
We went with a different lender who was responsive, professional and understood the concept of customer service.
We were approved the same day with the new lender.
I followed up with Chalamaine when it was clear she no intention of following up with us.
She didn’t apologize for dropping the ball and completely ignoring our application.
Applying for a mortgage is a time sensitive and important matter and your lender should treat it as such for each and every client.
To completely forget/ignore a client that was waiting is unfathomable to me.
I would get fired if I treated my clients the way she treated us.
Go somewhere else where you’ll find a lender that values your business and keeps their word.