Glaucoma Center of San Francisco

Unfounded And Unprofessional

I did like the doctors, but the the person running billing was difficult. I’m on a payment plan and each month would receive a statement that showed insurance payments made and my declining balance due.

The next month, I would receive another statement that showed more insurance payments made in the previous month – that posted on the same day as payments received in the last billing cycle.

I thought that odd. Two insurance payments made on a single day, but only one was reflected on my monthly statement.

Wanting a more accurate accounting so that month to month, I could see exactly what I owed, what had been paid, and what my declining balance was, I spoke with the billing supervisor who informed me that their software system was not able to show payments made from the insurance companies on a single statement even if made on the same day. I thought that was weird.

In other words, if a payment was made on procedure A by my insurance company at 10AM on Monday and another payment was made for different procedure B at 3PM on the same day – and the invoice to me was generated and mailed several days later, only a single insurance payment would show up on my invoice.

Next month, the second insurance payment would show up, like it was somehow missed by the billing system.

When I complained to the billing supervisor and requested a simple invoice that showed all insurance payments made on a given day within the billing cycle, she took it was a personal affront.

Despite several calm attempts to inform her I was not blaming her, but commenting about their billing software, she somehow was personally insulted that I questioned their software system.

I was truly an odd conversation; me apologizing for something I did not do or say, and trying to make it clear that simply wanted an accurate billing statement on a regular basis.

She informed me in writing with the next billing statement – that for any future billing questions, I must go thru the doctor at the center and not her directly.

A very strange experience indeed. Now if I have a billing question I have to ask my ophthalmologist to ask the billing department on my behalf.

Why does an Ophthalmologist office need drama? I was treated like a child. Unfounded and unprofessional.

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4 reviews on Glaucoma Center of San Francisco

  1. So much for getting a second opinion from the Glaucoma Center of San Francisco.

    So much for getting a second opinion from the Glaucoma Center of San Francisco. Dr. Radhakrishnan read the previous doctor’s notes and did not test me (visual fields, etc.) until the day before- and in preparation for- a scheduled surgery.

    I didn’t know there were so many people who needed glaucoma surgery until I noticed that the Glaucoma Center performs surgery every Wednesday. Yes, Dr. Radhakrishnan maybe good, but doesn’t practice make perfect? The only solution is surgery! Hey, second opinion means PERFORM TESTS AND COME TO YOUR OWN CONCLUSION, NOT JUST PERFORM SURGERY.

  2. excel in eye care....."they certainly DO NOT!"

    but just because they list a variety of docs on staff does not mean they
    excel in eye care…..”they certainly DO NOT!” Run like a factory, reception room packed with complainers, busy practice where you are nothing more then just another patient.

  3. Bad Service

    I have been a patient of the Glaucoma Center of SF for six years. I originally came to the Glaucoma Center for a Doctor’s second opinion. A friend of my son-in-law recommended Dr Andrew Iwach.

    I was told that Dr Iwach was recognized among the best eye surgeons in the country. Dr Iwach recently performed surgery on my right eye. Dr Iwach and his staff really treat me with a great deal of kindness and professionalism.

  4. I am more than satisfied with the Glaucoma Center and would not hesitate to recommend it to others.

    I have been a patient for several years and have had nothing but positive experiences with this professionally-run organization. The staff is pleasant and efficient.

    The medical doctors are caring and up-to-date on the newest procedures. I am more than satisfied with the Glaucoma Center and would not hesitate to recommend it to others.

Stevenson Street 55
San Francisco 94105 CA US
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Reviews:4
Reported Loss :4424 $
Severity of Scam :High
Reported by : Anonymous
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