Gentle Giant Moving Company

I didn't realize I'd used. Ultimately, the bill was about $200 more than

The actual move with GG was fine — no serious complaints about the physical moving of my apartment’s things, which I packed myself. However, what the booking agent described as “about $15 for materials,” which he indicated would be tape, turned out to be nearly $100 of charges for items that I was unaware I was “renting” from them (like the big movers’ bins, which, had I been given the option to decline, probably would have rented because they save so much time (= money)). At best, this is nickel and diming your customers; at worst, it’s an unethical business practice. (They also charged $6 each for wardrobe boxes, which — unlike with the bins — they told me once they started to unpack my closet; I accepted, but you better believe I jammed as many clothes in those things as possible.)

Although they were on time practically to the minute and were very courteous, the three movers that showed up seemed quite young — which I wouldn’t remark upon, except that it might explain why they seemed to rush rather than take care to wrap furniture before moving it from its original place, particularly unwieldy items like bed rails.

The job took an hour longer than I planned — which I don’t blame them for because I have a lot more stuff than you might think would fit into a 1BR — but I really had to insist to the booking agent that 3, not 2, people would be required (having moved many, many times), and that it would take more than the 3-4 hours they suggested. However, it still felt like sticker shock when the bill indicated 6 hours because of the gratuitous one hour “travel time” that every company seems to add, PLUS the nearly $100 in “materials” that I didn’t realize I’d used. Ultimately, the bill was about $200 more than I had expected, which was a bummer.

Bottom line, I would not use them again, because of the unexpected “materials” charge. I have used movers at least half a dozen times and know that it always costs more than you plan, but they really could have been more clear about the true cost once you factored in travel time and materials.

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1 review on Gentle Giant Moving Company

  1. This a very unprofessional company.

    This a very unprofessional company. I made an appointment with them for a move and they did not show up. I called them several times and the first few times they answered and said they were in route and then they stop answering and did show up. It was a big inconvenience with no explanation why. Be very careful before you sign up with this company.

2nd Street Northeast 5782
Washington 20011 DC US
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Reviews:1
Reported Loss :300 $
Severity of Scam :Extremely Low
Reported by : anonymous
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