GearBest

Scam

GearBest SCAM SCAM SCAM, order never arrived they proposed partial refund. they are doing the same for all customers. I will never order from this company again… Gear best is the worst online shopping company, it should be named GearWorst ! They are all liars ! Never order from this company. never enter your credit card details on this site, they are scammers.

Is GearBest a legit?

GearBest is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 22 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is GearBest located?

GearBest is headquarted at Unnamed Road, Yuzhong Xian, Lanzhou Shi, Gansu Sheng, China. You can contact GearBest by dialing +86.95187 or visit their website www.gearbest.com.

How much monetary loss is incurred by GearBest’s customers?

According to GearBest’s customers, a monetary loss of US $80 has been reported. The severity of entire incident reports is medium.

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22 Reviews on GearBest

  1. Scam . Stay away

    Fraudsters. Stay away from these crooks

  2. I never received my item. I tried to change it for another one 6 times and always the same: Your item not available

    Hi,

    I want to use this option: “2) If you want to change the item for another, we can send you points. If the other product is more expensive than the one ordered, you must pay the additional amount; If cheaper, we will refund you the price difference”

    I would like to get this item:
    https://www.gearbest.com/air-purifier/pp_1312143.html?wid=1527929

    If not available , this one:
    https://www.gearbest.com/humidifiers/pp_009122944526.html?wid=1433363

    If not available this one:
    https://www.gearbest.com/towels/pp_009398761993.html?wid=1433363

    Please, let me know the (right) arriving date.

    Cristina
    Gearbest Customer Support
    At 06/16/2020 06:24:15 CST

    Dear Cristina,

    Thank you for contacting us.

    Unfortunately all those items are not available.

    We can issue a refund to your Gearbest Wallet as store credit.

    You can use your Wallet to purchase your next order easily. (You will receive 1 point for every 1 USD).

    Waiting for your answer.

    Best regards,

    Nare

    Gearbest Customer Service

    http://www.gearbest.com/

  3. Scammed: 260 euro for a vacuum cleaner robot

    (English is not my mother tongue)
    I’m gonna post that on every platform I can find, so other people wont get scammed by gearbest!
    Had ordered a vacuum cleaner robot on 16.03.2020, which according to Gearbest should be there by 10.04 (worst case). The shipment information said “Mar 31, 2020 – Apr 10, 2020”. Today is the 09.06.2020 and I did not receive my package! The status has NOT changed until today! I have already written 4 tickets and got always the same answer! My questions were mostly not answered! Probably they are using bots, which write a standard answer!
    – four tickets written, Gearbest does not want to pay back money!
    – the deadline has been changed several times!!
    – questions are not answered always the same answer
    – oh, and the shipping method is EUEXPHQRD (Germany Express) and should allegedly be delivered from the EU and faster! I’m living in germany.
    One time the DEADLINE was said to be the 16th of MAY 2020, the next ticket said the DEALINE was on the 25th of JUNE 2020 and after the 25th of June the deadline will be postponed again? No updates, no answer and no delivery! Of course the money was debited directly from my account!

  4. HUGE SCAM

    HUGE SCAM! Dont even try to order from them! You will face huge difficulties and losses. I am really shocked with them

  5. False Advertising & Terrible Customer Service

    The Alfawise C30 Pro was initially advertised as having a work area of 550mmx450mm. The laser engraver I was sent actually had a much smaller working area. I preordered and it took 2 months to arrive even with express postage. They had countless excuses.

    I have tried for 10 days to come to an agreement that suits GB and myself. GearBest has refused to rectify the false advertising.

    They expect me to return the item at my cost and only receive store credit as a refund. I am never going to use GearBest again so the store credit is not acceptable.

    GearBest is the worst company I have ever dealt with and I suggest you do not purchase any items from them. Once they have your money they will take months to post the item and then will refuse to refund you your money when they have deceived you deliberately.

  6. Gearbest is the ScamBest

    The same problem.. Partial refund due to delivery company mistake. I losted 100 €.. Totaly scam, sh.t gearbest. Never buy it again.

  7. Still Waiting

    I ordered a $300 drone on Dec. 9, 2019, and two months later I’m still waiting. You cannot call them to complain, and their complaint dept. on the web site takes you to nowhere. I had a confirmation, order #, and the works, but it will not do me any good. I emailed PayPal and told them I have been charged without receiving my goods. “We’ll look in to it.” That was a month ago. I was even foolish enough to pay extra for shipping! “Want it by Dec. 20? No problem,” says the ad.Scamming a disabled Vietnam Combat Veteran is not nice.

Reviews: 22
Reported Loss : 80 $
Severity : Medium
Reported by : Anonymous
Views :