I have had a horrible experience with this company. I called to request an estimate. I spoke with Ms. Mandy, whom I had explain that I have an old unit that “MIGHT” need to be replaced or perhaps some or a component of the unit. Ms. Mandy scheduled an appointment with me for a technician to come to my house and check the unit out. The appointment time was from 8:00 to 9:00 am. Later on I got a call from Mr. Jessie asking me to move the appointment to 10:00 am. I have made arrangements on my schedule to be available the date and time that Mr. Jessie requested. On the day of the appointment, I got a call from Ms. Mandy telling me the since it was a repair vs. the purchase of a new unit, that only a technician was needed instead of a manager. It became clear to me that they were not interested in doing this job because they were not sure if they were going to sell me a new unit and therefore became uninterested. In other words; Gary P. Frank is not going to be able to rip me off with a new unit so might as well try to get out of the deal. Meanwhile Mr. Frank made loose my appointment time and being a self employed individual, Mr. Frank prevented me from earning my wages for the time of the appointment. So if Gary P. Frank, Inc. does not see an opportunity to perform a legalized robbery, then he will not accept the business.
My message to all consumers is; unless we get together and begin boycotting this type of behavior from these home services predators, we will continue to allow to remain in business an operate dishonestly as they have done so. I am only giving them one star because there is no option for a zero star. Let’s star wedding out dishonesty.