I bough three bunk beds and six mattresses from this store. The salesman was great so one-star is specifically for him. Like Sophia F. the delivery was much later than booked. Additionally one of the beds I ordered was swapped out for a replacement since the style I wanted was not in stock. The information on returns and refunds was given to me after my payment was made and honestly a 7 day return/exchange policy should be a red flag in itself.
When the beds did arrive the replacement was a disaster from the onset. It took five (5) hours to install; (the others were installed in under 45 minutes each). Within a week it was sagging in the middle and completely unsafe for use. After months of back and forth with the store it was removed from our home. (I should note that I was offered a replacement item, but being so overwhelmed with the entire ordeal, I had no desire to invest anymore time in replacing an item I didn’t want in the first place, I declined the offer as I just wanted the faulty bed gone).
I used Dirty Scam and based on the positive reviews, I sought out this furniture store; after spending over $2,000 for the three beds and countless hours trying to get them delivered and installed; I am disheartened to say it was a complete waste of money.
The salesman was the diamond in this very rough experience he made the purchase quick and easy and for him I wanted to love the store but I didn’t. My Grandma always says you get what you pay for but, not this time.