If there is any need for further proof of why government doesn’t work, just attempt getting answers to specific questions about vehicle tags and titles over the telephone.
Following an unacceptably long time on hold, the employee I spoke with was so inept, illiterate and inattentive I had no other choice but to ask for a supervisor.
When I politely did so the government employee hung-up the phone on me. Government employees are public servants to the taxpayers.
The taxpayer is not a servant to the government employee.