Frosty’s Heating & Cooling

I don't believe in them.... have a contractor coming.

We did not end up using Frosty’s services, and I will explain why below.  Frosty’s is the contractor used by our property management company for HVAC needs.  When our tenants contact the property manager about the A/C not working, we received a quote stating that we would need to spend $2,000 for parts and labor to repair a problem that was not clearly identified (“the initial installation was sloppy”) or we could replace the compressor in full for $3,500.  Additionally, an unidentified leak was mentioned, implying that we would need to spend an additional amount to address that potential problem.

We had replaced the entire HVAC unit three years ago and it was still under warranty. There was no detailed provided in terms of what exactly needed to be done, which parts were to be replaced, or what he related labor charges were expected to be.  Given that the contractor we used install the unit has done work for two other family members, who have not had any issues with their units, we were inclined to have him visit our condo and get a second opinion.  He recharged the freon, checked the pressure of the compressor and found that it was sufficient to cool the condo.  Instead, he diagnosed a problem with the set up of the power source, which was shared with the main power for the condo, and wasn’t properly protected from the elements on the roof.  We ended up spending a total of $600 to address the problem.

What left us with a feeling of dissatisfaction was that we could have spent $2,000-$3,500 to repair or replace a compressor that was not even the problem, and then would have continued having issues with the A/C, given that the electrical system was what needed work.  It did not seem like Frosty’s was accurate in its diagnosis, whether due to technical capacity or because the company wished to get us to spend money on unneeded repairs.  I would recommend getting several quotes for the services provided by the company.

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4 reviews on Frosty’s Heating & Cooling

  1. Frosty’s Heating & Cooling Is Scam.

    Fun UPDATE: the evening after the technician left the unit stopped working all together this was after the tried to sell us a new unit and thousands of dollars of repair work. Coincidence? I don’t believe in them…. have a contractor coming. To look at it.

    Really disappointing. We have had a contract with Frosty’s for the entire length of our home ownership. However, it is something with them every time. We had our unit serviced in for regular maintenance where were told things were in working order etc. only to have it start making noises a month later. When I called they said that this was a service appt.

    and would be another charge. Why do I have a contract with a company if they are charging me extra when I actually need them? They said if the problem was something they mentioned last time there would be no service charge… Well of course they found something that wasn’t mentioned last time. Not only that but it was going to cost upwards of 2000.00 and might require a whole new system.

    Well not again Frosty’s we will not be renewing our contract with them and have called in a second opinion. After coming by they said that it wasn’t what they suggested last time so it was going to fall under

  2. My wife recently posted a review about Frosty's telling of a bad experience and poor service, this is a continuation of that story.

    My wife recently posted a review about Frosty’s telling of a bad experience and poor service, this is a continuation of that story. I spoke with a VP of Frosty’s about only getting three years out of a unit that has a 5 year factory warranty and the final response I received was that I should call the manufacture and ask for assistance. The recommendation was to send a factory trained tech out to look at the unit ($180).

    The unit was not installed to specification. Isolators were not installed causing excess vibration and unit failure. Without proper installation the factory warranty was void. The only part of my experience with this company that I was impressed with was the ability of the VP to deny any responsibility. Wonder how the got so good at that.

  3. not covered under warranty or service plan.

    Called Frosty’s this morning and they were responsive and sent out John W today to take a look at what was going on. John was able to quickly resolve the problem. We are sometimes frustrated because we just replaced our entire system with Frosty’s a year ago and we have had them out twice now to fix issues.

    That’s okay – stuff happens, we live in an old house. But we pay for a service plan and have a warranty on the new system. Today’s visit was $300 – not covered under warranty or service plan.

  4. Great company, great customer service!

    This company provided me with the best service!! I have a unit that continues to clog up and they continue to come out and fix it for me at a low cost. The unit is relatively knew and they installed it,

    unfortunately the icing up happens! Again, James, the owner is efficient and really knows his stuff! Great company, great customer service!

Colvin Street 3013
Alexandria 22314 VA US
Get directions
Reported Loss :196 $
Severity of Scam :Extremely Low
Reported by : anonymous
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