We did not end up using Frosty’s services, and I will explain why below. Frosty’s is the contractor used by our property management company for HVAC needs. When our tenants contact the property manager about the A/C not working, we received a quote stating that we would need to spend $2,000 for parts and labor to repair a problem that was not clearly identified (“the initial installation was sloppy”) or we could replace the compressor in full for $3,500. Additionally, an unidentified leak was mentioned, implying that we would need to spend an additional amount to address that potential problem.
We had replaced the entire HVAC unit three years ago and it was still under warranty. There was no detailed provided in terms of what exactly needed to be done, which parts were to be replaced, or what he related labor charges were expected to be. Given that the contractor we used install the unit has done work for two other family members, who have not had any issues with their units, we were inclined to have him visit our condo and get a second opinion. He recharged the freon, checked the pressure of the compressor and found that it was sufficient to cool the condo. Instead, he diagnosed a problem with the set up of the power source, which was shared with the main power for the condo, and wasn’t properly protected from the elements on the roof. We ended up spending a total of $600 to address the problem.
What left us with a feeling of dissatisfaction was that we could have spent $2,000-$3,500 to repair or replace a compressor that was not even the problem, and then would have continued having issues with the A/C, given that the electrical system was what needed work. It did not seem like Frosty’s was accurate in its diagnosis, whether due to technical capacity or because the company wished to get us to spend money on unneeded repairs. I would recommend getting several quotes for the services provided by the company.