Freedom Mortgage

TERRIBLE CUSTOMER SERVICE

TERRIBLE CUSTOMER SERVICE, Freedom Mortgage tried to refinance us but was not able to extend a decent rate so we searched elsewhere.

When we refinanced, we were told that the company was able to refund a late fee, so long as we were not late in the previous 12 months.

Despite closing on the 14th of the month, the company ADDED the late fee to the closing costs and took it.

They managed NOT to give us the credit from the overcharge of interest and are now holding it for an additional 14 days, citing a law that somehow doesn’t exist with other mortgage companies… when I called about both the late fee and the overcharge from the interest, I was told that despite their original promise, they are giving me the “screw you” of not refunding ANYTHING in a timely manner or making any extra steps to keep their promises.

All this RIGHT before Christmas. I am NOT EVER going to do business with them again. What a mess!

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4 reviews on Freedom Mortgage

  1. This is the worse Mortgage company ever.

    This is the worse Mortgage company ever. I requested to include my Escrow charges to my account. I submitted the need pape work on time, sent the cushion payment to get it started. What happens? The apply it on my loan and principal!

    Then I call and they said I had to make another payment to cover the escrow balance, what happens? they apply it to my loan and principal again! I’ve made 10 calls, send my escrow payments 3 time and they keep on doing the same. Finally someone suggested to resubmit my paperwork to open an Escrow account. Every time I speak to someone it’s different answers, different solutions.

    I am so disappointed with Freedom, I’ve only been with them 3 months and it has been the worse experience ever. I wish I would had never refinance and stayed with NationStar! now that’s a good company, with great customer service that takes there time to resolve any issue you may have.

  2. STOP BLOWING ME UP!!!

    I have not had my mortgage with this company for 4 months and am ready to refinance. Constant calls starting on the the 2nd every month wanting to know when they will receive payment! 1-3 calls a day until we pay it.

    WHO PAYS THEIR MORTGAGE AT LUNCH ON THE FIRST OF EVERY MONTH? STOP BLOWING ME UP!!!

  3. Stick with Wells Fargo for your mortgage.

    Can you actually believe this company makes me wish I was renting again. This company is abusive, like an abusive spouse. They waste hours and hours of my time with their incompetence.

    Stay far away from them if you value your time. I have never dealt with such a dishonest business. Their strategy is to make it impossible to communicate with them. They have cost me thousands. Stick with Wells Fargo for your mortgage.

  4. This company is terrible!

    This company is terrible! This is my second loan with Freedom Mortgage. I had pretty good dealings in the first loan. However, this loan has been and continues to be burdensome. they are liars. I recently found that Freedom has been banned by the VA from originating any new loans as of June.

    This ban is due to their lack of transparency and misusing the trust of the VA and its veterans. I am a disabled combat veteran, and therefore, am concerned. I called to inquire of the details of this lawsuit, and they kept me on hold so long.

Eves Drive 9
Evesham Township 08053 NJ US
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Reviews:4
Reported Loss :3654 $
Severity of Scam :Medium
Reported by : Anonymous
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