Franklin American Mortgage

customer service

Franklin American mortgage is competitive on their upfront rates, but are costing us dearly in the long run.

The way they process payments makes it difficult to manage and stay current with your account.

Departments do not communicate well with each other.

When calling customer service there are extended times on hold, dropped and disconnected calls, multiple transfers, and no resolution.

I deeply regret having two mortgages with Franklin American Mortgage.

Is Franklin American Mortgage a scam?
Franklin American Mortgage is a scam and a bad service provider as per the report filed on dirtyscam.com. They are not aggressive towards their customer satisfaction and complaint grievance.
Is Franklin American Mortgage legit?
First Franklin American Mortgage is not a legit business owner or provider. You must take necessary precautions/measures before buying or using their services.
How many reviews are submitted by Franklin American Mortgage’s consumers?
There is/are 5 review(s) posted about Franklin American Mortgage and it indicates that the severity of the scam is Extremely Low.
Where is Franklin American Mortgage located?
Franklin American Mortgage is located at 6565 N MacArthur Blvd #100, Irving, TX 75039, USA. You can contact Franklin American Mortgage by dialing (214) 496-1900 or visit their website franklinamerican.com before filing a lawsuit. We are no way affiliated with better business bureau or yelp reviews platform.
How much monetary loss is incurred by Franklin American Mortgage’s customers?
According to the report(s), US $2311 was the total loss incurred by Franklin American Mortgage’s customers.
The reviews, complaints and scams about Franklin American Mortgage are deliberately written by anonymous. We, at Dirty Scam are not liable for the content written about Franklin American Mortgage. If you have any issue with Franklin American Mortgage incident report, Please contact the author of this complaint directly, as we are not obligated to remove the complaint.

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5 reviews on Franklin American Mortgage

  1. Rachel Edmond

    Just like everyone else, if I could give ZERO stars I would!

    Just like everyone else, if I could give ZERO stars I would! This company has been absolutely horrible to deal with. My husband is a 60% disabled Veteran so we contacted them about getting the X amount of dollars off of our property taxes and after talking to multiple different people we talked to a supervisor( after waiting on hold 20 minutes each time, then 10 more for a supervisor, to be hung up on both times) the SUPERVISOR had no idea how to go about helping us.

    It’s been a nightmare trying to get our funding fee back. We haven’t even lived here two years and our monthly bill was $1434 to start out, 1.5 years later we are paying $1650. Seems like no one wants to do their job or doesn’t know how to do it.

    I’ve been on the phone with them so often I feel like I work for them. It’s been a NIGHTMARE. If your lender sells to this mortgage company, do whatever you can to switch! RUNNN!!

  2. Katy Yeatman

    This is the worst Mortgage Company

    This is the worst Mortgage Company or for that matter a company that I dealt with in 35 years that I have been a businessman .The Assumption Department of Franklin American Mortgage Company located in Ewing , New Jersey is at a minimum incompetent . My son bought a house and he after 3 years bought another house .

    I decided to assume his mortgage .I was finally able too after 6 months to assumed his mortgage . The lady handling the file was indifferent , never returned my phone calls , and would send me a letter once a month after my repeated phone calls .I have over a 8 credit rating and could easily paid off the mortgage , which would cost Franklin American a lot of profit .

    The service was so bad that I called the national Office and reported my complaint , they did call the Assumption office for me . I suggest that any company official who were to review this complaint set up a under cover operation and set up a person who is to assume a mortgage and see who you are treated and how many months it takes you to be approved . Document you file and emails and record your phone calls as they do and see how incompetent these people are .

  3. Jackie Medcalf

    Bad Service

    Absolutely no help whatsoever during Hurricane Florence and the aftermath. NOT prepared to work with their customers. Their way or tough s**t!!

  4. Meaghan Stafford

    their mistakes.

    Franklin American has had our mortgage for 2 years now, and it has been a nightmare. Our mortgage was sold to them and its been a total nightmare. They lose payments, take payments twice .

    Customer service has lost several of our documents. If you can , please do anything to avoid working with this company. you will constantly be correcting their mistakes.

  5. Mark David

    This is the worst Mortgage Company or for that matter a company that I dealt with in 35 years that I have been a businessman.

    This is the worst Mortgage Company or for that matter a company that I dealt with in 35 years that I have been a businessman .The Assumption Department of Franklin American Mortgage Company located in Ewing , New Jersey is at a minimum incompetent . My son bought a house and he after 3 years bought another house .

    I decided to assume his mortgage .I was finally able too after 6 months to assumed his mortgage . The lady handling the file was indifferent , never returned my phone calls , and would send me a letter once a month after my repeated phone calls .I have over a 8 credit rating and could easily paid off the mortgage , which would cost Franklin American a lot of profit .

    The service was so bad that I called the national Office and reported my complaint , they did call the Assumption office for me . I suggest that any company official who were to review this complaint set up a under cover operation and set up a person who is to assume a mortgage and see who you are treated and how many months it takes you to be approved .

    Document you file and emails and record your phone calls as they do and see how incompetent these people are .

Reviews:5
Reported Loss :2311 $
Severity of Scam :Extremely Low
Reported by : Anonymous
Views :