Hello Peggy, I like your copy and paste from the Facebook review that has been deleted from your page. I would have also copy and pasted my reply if it was still on your Facebook page. Obviously you feel you are in the wrong in some sort of way if you deleted my review (at least I do not see it anymore). I have two main points: 1. You asked if I had a garbage disposal here, and I said “No”. Isn’t that enough information to know that it is a new install? Either way, that is not what the review was about. I even said that the work was done properly for a decent price. I was just trying to get what I was quoted. I did not, however like the call after all was done letting me know how I “insulted” your company. I told you numerous times that I did not mean it the way you took it and was not insulting your company, but letting you know how it is perceived from other people. If I was here I would have used a more politically way of saying it, and maybe I should have done so to relay the information to you, but I figured it would get the point across better, GET PEOPLE WHO COMMUNICATE WITH THE STAFF!!! The work should have been discussed before continuing if it was going to cost more money. It’s called the bait and switch tactic and is very sketchy. AS you have given me such wonderful advice and told me how to do my job, I will tell you how to do yours. You need employees that can talk to the clients when they come in and say., “Hey, this is not what we were told to do, we need to call the office” or something along those lines. You need to communicate with the clients before sending a bill for a higher price than what was agreed. When the customer calls to let you know how they feel and what was said, do not argue and state that your business is the best in the area and the client is insulting that. Do not reply to clients reviews in a negative way and insult them after you have already made yourself look like a terrible person. Do not delete reviews from Facebook further proving your guilt. Do not ask simple questions, get simple answers, and expect the client to fill int he gaps. Please take all of these into consideration before booking your next client.