Since pointing out their issues to First Tech Federal Credit Union does no good now that corporate is based in California, I guess I’ll add to the complaints here and give others the warning to not take their banking to First Tech.
The new location is awful, for sure (aside from the new way of doing things being incredibly slow, you can actually walk up behind the “experience professionals” or whatever made up name they gave them and see their computer screens as they enter in other people’s personal banking information), but it isn’t just that. Service here has tanked over the past couple years.
My list of complaints is long – canceling my insurance without talking to me first, sending deposits into the drive-through (when it existed) and waiting 15 minutes without acknowledging my presence, showing me other member’s information on their monitors (like actually turning the screen around, not just because of the layout of the new branch), not being able to understand how a DBA works, telling me people I don’t know are on my account when they weren’t, inability to total a deposit, etc. There is more than this, but you get the idea.
I truly have feared I’d wake up and they would have lost my information, showing a zero balance in my account because they are so poorly ran anymore, and the website has been so glitchy.
I do not trust them with my money anymore. I have put up with a lot from them for a very long time, but I am currently looking for a new credit union and will switch as soon as I find one. DO NOT BANK HERE. You will regret it.