After over-charging us by more than 2500 dollars, First National Bank Alaska *supposedly* sends a reimbursement check on December 30th (so they don’t count that as in their possession in the next quarter).
NOT registered NOT certified NOT insured and NOT deposited into our checking account OR credited to our home loan.
They provide no proof of a check, or of having sent it and they require us to wait 90 days before they will replace it.
So I ask to speak to VP Craig Thorn, who openly mocks me after I explain that I am having problems retaining thoughts due to PTSD.
“Oh I see, so you lost the check then”…”you must have otherwise how would I know it exists? I only know because you told me; how could you tell me it’s lost if you haven’t seen it?
How would you know if it’s lost?” Sitting arrogantly taunting me, trying to provoke me, AFTER I explained my mental disability to him.
Intentionally triggering every response he can get out of me so he can feel superior is that what they mean by ADA Access?
Seems pretty abusive, extremely rude, and unbelievably unprofessional. So much for personal service. What a bunch of jerks.