First Hawaiian Bank Moanalua Branch

Awful, Awful Service

Awful, awful service. You get nothing but lies & excuses from all employees First Hawaiian Bank Moanalua Branch.

I’ve given up trying to get a debit card. My application has been lost 3 times.

I follow up and each time they have excuse saying it was mailed, but was returned to them?!

Then my husbands debit card expires, and he goes in the branch and gets the same excuse saying it was mailed out and returned.

He threatens to close the account and mysteriously he gets a call an hour later saying it went out in the mail today.

Lie! One week later still no card in the mail even though address is confirmed.

Our last check cleared today, tomorrow account gets closed.

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1 review on First Hawaiian Bank Moanalua Branch

  1. FHB online NEVER works,

    FHB is a joke. I have an account with the FHB on Schofield Barracks and already I’m disappointed with them. They can’t cash simple checks if you don’t “have enough to cover the amount” already in your account which makes absolutely no sense since any other bank I’ve dealt with has never had a problem cashing a check even if that check is issued from a different bank.

    FHB online NEVER works, I constantly get a system error when I use the app and when I try to log in straight from the website, it locks me about because of “too many invalid login attempts”.

    The tellers I have dealt with so far are incompetent and don’t know what they’re doing. One teller practically told me to go bank with someone else when I tried to deposit my paycheck and have a small amount of cash held back from that paycheck (I wasn’t able, by the way, because they placed a hold on my paycheck and because of that hold I couldn’t have any cash held back from my check).

Mapunapuna Street 1000
Honolulu 96819 HI US
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Reviews:1
Reported Loss :2354 $
Severity of Scam :High
Reported by : Anonymous
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