First Hawaiian Bank – Makiki ...

Customer Service

First Hawaiian Bank – Makiki Branch is a good bank if you just have your basic checking and savings accounts, otherwise, get ready for a nightmare.

My loved one was recently incapacitated and I came in with my durable power of attorney (and healthcare power of attorney) forms so that my family and I could take care of finances on behalf of my loved one.

First Hawaiian Bank made photocopies of the DPOA and stated that it was sufficient for me to take care of finances on behalf of my loved one.

A month and a few weeks later, I came back to cash out a check on behalf of my loved one, and I was told by the teller that I needed to deposit the check, then withdraw it as cash..I was unable to just cash the check.

The teller stated that it would take too much time to search for the DPOA that I had submitted..Seriously, that is NOT customer service and truly an insult to my loved one.

Eventually, the teller cashed the check stating that it was a ‘small amount’ (it was a refund check less than $100.00) so it would be an exception this one time.

Later, I had requested to speak to the supervisor because I wanted to know why I was unable to just sign and cash a check regardless of the amount.

I sat on the side for over half an hour, and eventually had to leave because I had other errands to run.

My worry is what will happen when I do handle monies over $100.00 on behalf of my loved one.

I do not even know what amount is a ‘small amount’..is it less than $100.00, $80.00..I have no idea and the ‘small amount’ the teller was stating seemed totally arbitrary.

Later, I received a call from the branch manager (supervisor?) explaining what had happened, and I requested documentation on the guidelines needed on banking as a representative for my loved one to be mailed to me.

I have not yet received any documentation on the power of attorney guidelines for banking and do not know why I submitted my DPOA to the bank when they do not honor it with no clear explanation.

I was told that for me to do any banking on behalf of my loved one, I would need to have notary certification (or something like that..I really don’t know because I have no documentation mailed to me yet!).

My loved one has banked at FHB since 1985 and yet, this is the type of “customer service” that my family receives.

There is another review (Megumi H.) who also had similar issues.

She also seems to have gone to another FHB branch and received the same unfriendly, unhelpful service.

If you are requiring copies of your monthly bank statements for any reason (insurance claims, Medicare/Medicaid, etc.), it will cost you $2.50 a page.

Central Pacific Bank on the other hand, does NOT..and they will stamp and initial any copies of bank statements you request.

FHB is a decent bank if you just have your basic checking and savings accounts, but if you require anything further than that, it is totally a nightmare, and FHB does NOT give any clear documentation on what is required when a person needs to take care of finances on behalf of another person.

Is First Hawaiian Bank - Makiki Branch a legit?

First Hawaiian Bank - Makiki Branch is not running a legit business. They are not aggressive towards customer satisfaction and complaint grievance redressal, Hence 3 consumer[s] submitted negative ratings, and only a few left positive feedback.

Where is First Hawaiian Bank - Makiki Branch located?

First Hawaiian Bank - Makiki Branch is headquarted at 1111 S Beretania St Honolulu, HI 96814. You can contact First Hawaiian Bank - Makiki Branch by dialing (808) 525-8155 or visit their website locations.fhb.com.

How much monetary loss is incurred by First Hawaiian Bank - Makiki Branch’s customers?

According to First Hawaiian Bank - Makiki Branch’s customers, a monetary loss of US $3254 has been reported. The severity of entire incident reports is high.

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3 Reviews on First Hawaiian Bank – Makiki Branch

  1. Stay away from this bank.

    By far the worst bank in Hawaii. They charge on everything and refuse to help in situations. I’ve used a personal chancing, business checking, and credit card with them.

    Absolutely awful, better to go with banks that don’t have hidden fees. I’ve been drowned in over 400 dollars in fees for my business account. What is that? Close your accounts and go elsewhere. Stay away from this bank.

  2. Worst experience ever trying to get a pin number.

    First Hawaiian Bank never sent my pin number so I could use my debit card. I was told by a bank employee could come into the bank and they could issue me a pin number.

    After finally finding time to do this I was told I have to come in again tomorrow because they need to change something in their computer! This is probably why I didn’t get my pin number in the first place. I’ve gotten pin numbers from other bank before and have NEVER had a hassle like this beauracratic mess.

  3. I wish there was a ZERO star rating as these SOB's deserve it!!

    I wish there was a ZERO star rating as these SOB’s deserve it!! We’ve been banking with FHB for years now and amid this year I’ve started to notice our money just DISAPEARRING…how is that possible?? Well for one, my husband and I were on another island than where we reside and attempted to take money out of an ATM, I say ATTEMPED as NO Money was ever dispensed.

    As the 1st ATM didn’t give us any money and said “We Have Reached Our Maximum Amount” although we hadn’t used that account in days, we TRIED several other ATM’s that were Non-FHB ATM’s. After trying 5 ATM’s and not receiving ANY MONEY WHATSOEVER, I looked on our account several days after we got home and saw that we were charged as IF WE had taken out all the money we requested!!! Not only was it OVER the amount allowed per day, but they triplicated charges.

Reviews: 3
Reported Loss : 3254 $
Severity : High
Reported by : Anonymous
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