I just had the WORST experience of my life. My husband and I were working with First Eagle Realty to refinance our home and the person we were working with was Vehan.
Anyhow, we submitted all of the documents her and her assistant Doris requested.
About a week passes and we hadn’t heard anything, so I wrote her an email requesting some information about closing costs/fees and any other additional costs we would be looking at.
Never got a response back addressing my concerns and about a week and half goes by and they start calling my work after I did not answer my cell phone.
I mean I’m at work I can’t take personal calls nor do I want my coworkers to know my business.
Anyway, Vehan asks me for my credit card information so she can run my credit and pay for the appraisal fee.
Mind you we still have not talked about or been presented with any numbers or figures.
I told her my wallet is in the car I’ll email it and she insisted to hold on the phone saying she needs it right now.
Again I’m at work I can’t just walk out and go to my car, so I asked my husband for his credit card and he asked my why she is asking for a credit card when we haven’t talked about anything except submitted the necessary docs and waiting for our file to be reviewed.
So I told her hold on my husband has a question for you and transferred the call.
In the meanwhile my customer walked in for our meeting and the receptionist intercoms me that I have a call.
So my boss and customer are sitting directly in front of me and I answered the phone, it was Vehan.
She started yelling at me telling me why my husband talked to her with an attitude and scolds me like I’m a child and telling some lies about why she needs the info and I told her every other company adds the appraisal fee into the loan or at least does the appraisal after they have some numbers in front of them.
I also told her our mortgage company included the appraisal fee into the loan and she goes who’s that? I said PHH mortgage and she goes good luck getting that loan thank you and hung up on me.
Uh I already have the loan first of all, second of all how unprofessional and rude do you have to be to not only speak to a person like that but someone whom you’ve never met and a customer at that.
I wasn’t there for the phone call with my husband and I am not my husbands keeper and I don’t care what happened during your phone conversation.
I am not him don’t call me at work disrupting me to yell at me for something that my husband said which he has the right to question.
He said she was laughing at his questions about the fees like you don’t know what you’re talking about let me educate you so good you got what you deserved but don’t take it out on me.
Her reaction and pushiness gave me a very uncomfortable uneasy feeling so we will not be doing business with them.
We are working with another company that appreciates our business and understands our concerns about releasing personal information like that.
Avoid working with them and find a more professional company.