Disappointing. First off, they did a nice and fast job installing the cabinets. We have a small kitchen downstairs and they were able to replace them all within a day. There were also some unforeseen elements that they were also able to resolve that same day, which was great. I am docking off three stars however because there was a lot of miscommunication, lack of communication, and a leak that was never repaired.
First, when they bought the cabinets, they didn’t tell me that there were no handles on the cabinets. It was only after they had replaced them, that they told me I would need to buy handles and pay for the additional labor…I was looking for cheaper cabinets, but had I known these did not have handles, I obviously would’ve asked for ones with handles…
Then they turned the water off and said that they would be back to fix it another day with the additional things they couldn’t finish (one of our pipes was rusted and leaking so they recommended we replace it) I had to email, call, and text several times to get them to come back and they cancelled the appointment less than 30 minutes before they said they would come, then came an hour and a half later the following day. I understand that things happen, but this is where the lack of communication comes in. I had to constantly follow up with them and repeatedly ask them to come back and finish the job.
Oh, and the a leak was never fixed. He said he fixed it but it’s still leaking so now I have to find someone else to come take a look.
They’re nice people but extremely disappointing considering all these great reviews.