I just went through 2 months of misery trying to deal with the Charlottesville office.
Every thing got so fouled up that it was constantly having to be resent and nothing that was told to me was correct.
A month after I applied for a loan they asked me to back date a permission slip for the credit check.
It got to the point that I refused to settle on the loan after approval.
They seem to care far more their investors than their clients.