Worst experience ever with Fairway Independent Mortgage and I have bought a lot of houses.
New to Ohio, so I went with Fairway based on a realtor recommendation.
There was either no communication or miscommunication.
I would have one person from their office ask me to send something over and get no response whether or not it had been received or would suffice.
Then, a couple days later, a different person from their office would request the exact same information.
Also, they sell the loan immediately after closing.
Which is common, but they promise all this “personal service” if you sign with them.
They absolutely do not care about customer service.
After selling my loan, they sent me no information on how to contact the mortgage servicer.
I still have absolutely no idea who to make my first payment to.
I sent an email to their “concierge” and he told be he forwarded the email to the servicer.
I took that as a blow off, so I forwarded his response to the “CEO” of the the local Fairway office.
He’s the guy in the picture! I did not receive a response.
Stay away from these people!