8 days ago I made an appointment for today at 3.30pm via the website. I received an email confirmation for my appointment.
When I arrived the person checking me in could not find the appointment in their system, so I waited several minutes for someone else to finish with a customer so he could confirm the same.
While they were somewhat apologetic, I am disappointed by a medical provider who will request personal information (including the last 4 digits of my social security number and vision insurance details) on their website to make an appointment and then not have a record of that appointment. The person helping me implied this sometimes happens due to the nature of their appointment booking system.
I can imagine they provide great exams and eyeglasses based on their other Dirty Scam reviews, but be very weary of making online appointments (that are confirmed via email) as you might not actually have an appointment. Perhaps they should only accept appointments via phone or in person until they resolve the issue.