Eyes on the City

Its been really frustrating

Nice people but some times nothing works. Its been really frustrating. Maybe it will get better. They got my prescription wrong. And are now on a 3rd attempt to install new lenses in the frames they sold me.

They just now tried to tell me it was normal that the ill-fitting lenses they installed had caused the frames to bend and create a 1/4 gap at the bottom of the lenses. Also, the optometrist said the pressure in my eyes is near-glaucoma.

A second opinion elsewhere indicated that the pressure was quite normal and less that half the pressure first indicated.

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4 reviews on Eyes on the City

  1. Eyes on the City Bad Service.

    Nice people but some times nothing works. Its been really frustrating. Maybe it will get better. They got my prescription wrong. And are now on a 3rd attempt to install new lenses in the frames they sold me.

    They just now tried to tell me it was normal that the ill-fitting lenses they installed had caused the frames to bend and create a 1/4 gap at the bottom of the lense.

    Also, the optometrist said the pressure in my eyes is near-glaucoma. A second opinion elsewhere indicated that the pressure was quite normal and less that half the pressure first indicated.

  2. I've never had a lens problem before with multiple years of usage.

    Two months later I start getting weird scratches on my lenses. They replace them. No problem. At about 14 months I start getting “peeling” marks on my lenses. When I go in at 17 months because it is now severe and affecting vision,

    I’m informed the lab won’t replace the lenses because they’d fixed the scratching earlier. Huh? The hard coat is peeling away (verified by my optometrist whom I checked with to see if I was being unreasonable for quality at 17 months – I’ve never had a lens problem before with multiple years of usage).

  3. Dr. Craddock is very nice and calm.

    Dr. Craddock is very nice and calm. She is also very accommodating and open to my crazy questions like “how does someone with astigmatism get theatrical contacts?” or “Am I silly for wanting lasik?” The exam was very comprehensive though the hard sell on the glasses was a bit pushy.

    I did appreciate that Janet (I think that was her name) was awesome and emailed me photos of myself wearing the frames so I could see what they looked like. I wound up not liking the frames much in the end, but I came away happy…at first.

  4. Had a great experience.

    Had a great experience. Friendly staff. The doctor was very thorough and helpful. I was explained more about what my eye exam meant here than any other eye doctors. She also went over what I could do to help with some casual symptoms I experience throughout the year with allergies and such. Didn’t try to sell me on anything I didn’t need which surprised me because every time I’ve gone to another eye doctors I’ve always been upselled on all the extras that are known to mankind in the glasses industry and my prescription is so small it isn’t even recommended that I wear glasses. Nice to have such an honest and friendly experience.

Northwest 65th Street 603
Seattle 98117 WA US
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Reviews:4
Reported Loss :350 $
Severity of Scam :High
Reported by : anonymous
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