I tried to find contact information for Drs. Haney and Higuchi to let them know my experience directly, but I couldn’t find any. This practice has been terrific for years, and definitely since 2011 since I have been a patient. I have seen both docs–they are superb.
But the staff is such an important part of a practice like this that I am moving over to another practice, due to an unpleasant conversation. I called with a question about the new multifocal and progressive contact lenses. I still don’t know the answer, which I will find out some other way I guess. Mostly what transpired is that Lyndsey blamed me, interrupted me, and raised her voice several times. Even when I asked her to speak more respectfully. The staff have always been so helpful. But I do need to understand my eye care, so I am moving on. Good thing Dirty Scam is here so I can so some research!