Run! Don’t even think about using this optometry store!
I came here with my eyeglass Rx from a well-known, highly respected, top rated UCSF ophthalmologist. I was advised by a staff member at Eye Carumba to try a “new” type of lens for my new prescription; my previous 12 years of lens has been “Physio.” I agreed to their suggestion and order two pairs of glasses: one for everyday use and one pair of sunglasses. Being in my fifties, naturally I needed progressive lenses. The first pair, the sunglasses, arrived about two weeks later and the second pair a week after that. This meant two separate visits to the store. I tried this pair on and could not see out of them. Trevor (who by the way is no longer employed there), had me read from a sheet of paper they use to test the eyeglasses. I could not read anything at all! He took the glasses and tested them and returned to tell me that somehow the lab they use to make the lenses had incorrectly made them. He said they only gave me a 2mm field of vision for the bifocal needs. He said they could remake them and I could come back (another visit) to retrieve them. I was told that I get “ONE FREE REMAKE” of the glasses but that THIS one would not count since it was clearly their fault. I agreed to let them re-do them but I questioned HOW a lab could make such a blatant mistake as this! A week of so passed and I returned to the store to pick up my glasses for daily wear. This time the frames were damaged; they were clearly non-symmetrical. This time I asked WHY they would put new lenses into a knowingly damaged frame and try to get me to buy them. They agreed to exchange them but that I should first take them and try them. Once again, I read from the paper they use to test your vision with the new lenses and could NOT SEE peripherally. Straight on it was fine but peripherally it was totally blurry. Horrible! So distorting! Impossible to use. Again, they suggested I just try them and that I just needed to get used to them. I agreed to try them for a week. This only lasted three days! I work as a nurse and it was impossible to do my job with blurred vision, as it would be for anyone in any profession. I do not have a lot of time off to keep using my day off to keep running back to this store only to get the runaround by Eye Carumba staff. But I returned once again and this time explained the difficulty with these lenses. This time I was told that the ophthalmologist I used at USCF clearly gave me the wrong prescription and that I would need to be seen by Eye Carumba’s ‘optometrist’ to clarify my Rx. I seriously doubted that this was the case because my UCSF doc is in such high demand it takes a year to get in to see her! Meanwhile, I’m stuck with damaged frames AND lenses made by Eye Carumba’s lab that clearly are not suitable.
The ‘new’ sunglasses finally arrived and I made yet another visit to Eye Carumba and still I could not see. They suggested I take them and try them out again; that I just need to get used to them. Reluctantly, I agreed to try them. I told them this is very difficult for me to keep coming back and forth to their store because I work the same hours that their store is open, thereby making it difficult to keep this up. I was told to try them for a few weeks and return whenever I could.
Finally, I returned to the store “whenever I could” which was a few weeks later and was told I had waited too long to return the glasses. And that if I wanted to return them I would have to pay a $125 ‘restocking fee.’ And they ADMITTED that THEY put the wrong type of lens in the glasses for me and that since “Physio” has always worked for me they should have used them when making my lenses. They said they could remake the lenses if I wanted them to but that they “understand how I would have little faith in their ability to make them for me” since they clearly had messed up so many times already. I demanded a full refund and DID NOT GET IT! The only way I could be given ANY refund was if they deducted the $125 restocking fee since I had taken “too long” to return to their store.
So, take it from me: RUN! Don’t even think of using this store!!!! And if you want a refund, don’t expect it any time soon!!! Mine took over two weeks!