Ethan Allen is so inconsistent. Design staff members have completely different approaches to working with folks they meet in their store (as mentioned in another review) and knowledge of their items and shipping process. I’ve been to the Clarendon store many times. It is very well designed store. Their stuff is overpriced for the quality; they are somewhere between Crate and Baker. And they are not flexible in fixing items that are broken on delivery. I purchased a $500 lamp. It arrived, well packaged. But when I took it out, the lamp harp was warped — clearly a manufacturing problem from the very mold it came from in china. Why was this shipped if there was a strong quality control process in place? This is a $2 part. And when I notify the Ethan Allen rep, the response is to pack it up and for me to return it to the local center by car. So 2 hours of my time, plus gas, plus waiting for the broken piece to be received/reviewed, then waiting for new item reshipped is worth $2 to them? No flexibility. No respect for the customer. At a superficial level, the customer service person was nice and apologetic with the typical manipulative speak of “we can do that for you” kind of response, as if this is a favor for me! My last complaint is that it took me 30 minutes to order a different lamp in the store (felt like staff members are learning as they are doing–5 rounds of questions and explanations and retyping adn reprinting), this compared to 2 minutes to order on line, with a fast turnaround. Sad. Big message, if you really want an Ethan Allen item, just know what you are getting into. It’s a crap shoot.