So as I write this up, I am sitting in Enterprise Car Sales and service center having to replace a part for my 2016 Jeep Compass I bought on the 6th of this month. I’m having to shell out 75 dollars WITH my warranty I got from my bank (thank god).
I was waiting a month to post a review about them. I’m glad I did. My sales person was okay, a little pushy and I had taken my stuff from my car by myself.
Which I thought wasn’t very professional with the fact that she didn’t ask me if I needed help but then came a little after probably because I was taking long.
The finance manager Keith, was also just okay, he was nice at first but then I had called him about a bill of sale without the warranty (which he didn’t mention was optional at first, but then I read down at the bottom that it was and asked him about it. He agreed it was but it felt he did so begrudgingly).
Once I asked for the bill of sale without a warranty he said “oh so you don’t want to protect your vehicle”.
I didn’t appreciate that but he said he would fax it over to me (being that I live 2 hours away). Never faxed it.
Called again, he was out of the office.
Called once more and got J.D. Very nice manager, professional and was able to fax it albeit a little later in the day but that was fine.
I was just glad he made it happen. Which is why I’m giving this place 2 stars instead of 1.
I’m just wondering why a diagnostic wasn’t run before I bought this vehicle.
The sheet they gave me when they had checked the vehicle out was done in the beginning of July.
So not very recent. The warranty they offered was for 2,041.00 and was for 1 year.
The warranty I got from Redstone was for 8 years and 120,000 miles.
Thank god I went with them.
Without that warranty I’d be paying 300 dollars. NOT OKAY.
Especially since I’ve had my car for only 12 DAYS.
This will be my first and LAST Enterprise purchase and will probably go with Hertz rental cars if I ever need one.
This left a very bad taste in my mouth.