Enhanced Roofing & Remodeling

Company was willing to paint the railing but did not/could not spray

Contract for installing flat roof TPO membrane and railing, new flashing, pipe collars, painting, replacing attic fan was terminated after 6 months of delays, miscommunications and finally non-compliance.
Flat roof had to be patched less than two months following installment due to grading issues. Installer patched it with wrong color. Had to convince him to cover areas with same color, so he used tape instead of the same membrane color which he didn’t have. Contrary to initial assurances, was informed subsequent to installation that manufacturer of the TPO membrane does not warrant residential installations.
Railing showed up for installation with the wrong color even after months’ long discussions on importance of matching the color of the railing with house external paint. Company was willing to paint the railing but did not/could not spray paint them in their shop. Nor was there assurance that the paint on the external railing would withstand weather conditions. Had to cancel payment for railing which prompted company to break the contract.
Electric attic fan was not installed by a professional electrician.
Enhanced Roofing sales reps write short contracts leaving out critical details that they subsequently agree to verbally or in emails. When confronted with the discrepancies they plead miscommunications. This might explain the firing of two sales reps during the six month period of our contract. In summary, very disappointed and a waste of time.

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14 reviews on Enhanced Roofing & Remodeling

  1. Do not go with this company.

    Do not go with this company. This company has been a nightmare to work with between scheduling, attempting to update the contract properly, and getting them to fix the work they either did poorly or not at all. Save yourself the trouble and go somewhere else.

  2. Do not go with this company.

    Do not go with this company. This company has been a nightmare to work with between scheduling, attempting to update the contract properly, and getting them to fix the work they either did poorly or not at all. Save yourself the trouble and go somewhere else.

  3. Flat roof had to be patched less than two months following installment due to grading issues. Installer patched it with wrong color.

    Contract for installing flat roof TPO membrane and railing, new flashing, pipe collars, painting, replacing attic fan was terminated after 6 months of delays, miscommunications and finally non-compliance. Flat roof had to be patched less than two months following installment due to grading issues. Installer patched it with wrong color.

    Had to convince him to cover areas with same color, so he used tape instead of the same membrane color which he didn’t have. Contrary to initial assurances, was informed subsequent to installation that manufacturer of the TPO membrane does not warrant residential installations.

  4. Great job on my roof, fast, on time and great price and so far no problems with it.

    Great job on my roof, fast, on time and great price and so far no problems with it. No so with my siding. They quoted a great price and I did not need a champagne option but they never mentioned that they would not be including a moisture barrier. I have since seen many houses on my block get new siding and the barrier seems standard.

    Ever since installation, pieces have been falling off and you can clearly see that there were hardly any nails used on those pieces. (I’m not guessing, the person sent to fix some of it said as much.) Also, when I had a window looked at, they could tell that the siding between two windows had not been cut to the correct size and didn’t fit end to end.

  5. We will be using them for our future renovation needs.

    We needed our upstairs office space spruced up and they came in and did an excellent job. His entire crew wee there every weekday and worked from sun up to sun down. Every member of his crew were the epitome of professionalism. We will be using them for our future renovation needs. Thank you Enhanced!

  6. But clearly the hatch WAS changed.

    It has since become clear that during the replacement the roof hatch was compromised. The company owner (Ryan) agrees that his roofer removed material from the hatch during the replacement, leaving the curb of the hatch much lower then before –

    which now allows water in, and has caused our attic to grow mold. Despite agreeing that his employee was responsible for removing the old material, Ryan insists that the roof was done “correctly”.

    Yet at the same time he claims that “We do not change any framing, hatch or structure (unless discussed or confirmed).” But clearly the hatch WAS changed.

  7. Too many issues going on with my experience.

    Too many issues going on with my experience. I wish I had a better update. However I don’t want to say much now and risk adversely influencing what is transpiring, so I will update again later but thought everyone should know that ERR is not five stars. I thought the owner would have actively followed up based on his initial interaction, but he has not done so

  8. Things were going well enough until I signed the contract.

    Things were going well enough until I signed the contract. The salesman Scott Seaman was nice enough, until he wasn’t. I had called him a couple times after I signed the contract to see when the work was going to be scheduled and to inquire about my options for shingle colors.

    Scott kept saying I would hear from the office, and emailed a material sign off form twice, but without any color options. I never heard from the office and I had told Scott I was going to be out of the country and needed the work completed before I left.

    After more than two weeks of this I called Scott again and he got ornery when I expressed I was frustrated.

  9. Do not recommend.

    I called to have Enhanced come give an estimate to repair the damage from the wind storm and they take all my info and ask about what the damage is, then when I happen to mention it is a four story townhouse they tell me they don’t go to homes that tall. Seriously,

    you have a business in Arlington and you don’t do four stories? Also, this should have been clearly on the website as well as something you should have said when the conversation started, not at the end. Then I asked if they could give me the name of a company that does four stories…nope. Terrible customer service. Do not recommend.

  10. Contacted them for an estimate.

    Contacted them for an estimate. They came out promptly and looked at the job and said I would have their estimate in three days. Did not receive it so I called two days after the promise date. The office said they would contact the estimator and get it to me asap.

    Another two days passed, and I heard nothing from the estimator, so I called again and was switch to a lady that said I would have that day. I get an email from the estimator that night saying he must have another person come out and look at it again. If that is the best customer satisfaction you can do, I can’t imagine what the quality of work would have been.

  11. Second time around, Enhanced provided me the opportunity to have a very positive experience with the company.

    Second time around, Enhanced provided me the opportunity to have a very positive experience with the company. Sydney, the receptionist should offer a course in “Customer Service”- as she is top notch in ensuring clients get the assistance and response they are seeking from management. Kristin, the Field Coordinator, also provided immediate follow up and oversight in ensuring our issues and concerns were addressed to our satisfaction in a timely manner.

    Both Francesco and Wilmer, despite the high climb to the 4th level of our townhome, provided the work done in replacing and securing some of our siding that was damaged during wind storm,. They were consciences, thorough, and extremely kind and helpful. I would specifically request to work with the team mentioned above as they all showed their dedication to getting a job done well.

  12. Hired them to do a low-slope roof and half my shed roof as both were old and leaking.

    Hired them to do a low-slope roof and half my shed roof as both were old and leaking. Work was done in a timely manner and with minimal disruption.

    Knocked off a star since I had to review the work order myself with the fellows who did it after noting that one of the mentioned items had been skipped over (removal of an old part of the roof).

    They also weren’t clear beforehand that the shed and not the house was the target of the reshingling. That said, if you don’t review work orders with your contractors on the day of and check the work carefully during and after, then you have probably never used contractors before.

  13. Strongly recommend.

    Ryan and his crew at Enhanced Roofing & Remodeling were outstanding throughout the duration of our project – the addition of our great outdoor living space. Strongly recommend.

  14. I've been happy with their work each time and will continue to go back.

    Used Enhanced Roofing & Remodeling a handful of times over the past few years on increasingly large projects each time. They repaired a hole in my roof, renovated a bathroom, and later demolished and rebuilt a large free-standing garage for me. I’ve been happy with their work each time and will continue to go back.

Leesburg Pike 6201
Falls Church 22044 VA US
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Reviews:14
Reported Loss :200 $
Severity of Scam :Extremely Low
Reported by : anonymous
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