My father, who of course is precious to our family, was a patient at HealthSouth in Mesa. We made sure that someone was there with him 24/7. Nurses were not quick to respond to our requests and at times were downright rude.
Sunday night my father had a seizure or a stroke – diagnoses is not yet complete. My daughter was with him at the time and she immediately went for a nurse. This nurse looked at him, then called the head nurse. They said they would need Dr approval to call 911. REALLY!!!!???? My daughter kept asking them to call 911 and over 20 minutes later they FINALLY called 911.
So the ambulance took him to the stroke center at Banner Baywood.The following day, my daughter goes back to pick up my fathers things. The room was already occupied by another patient. AND MY FATHERS THINGS WERE BAGGED UP IN TRASH BAGS. Way to go HealthSouth – could you make it any more dehumanizing?
Food – awful and unappealing
Nursing – Rude and incompetent
Rehab – this department would get more stars – they are tough and my father made leaps and bounds before he left.