Encompass Health Rehabilitation Hospital of East Valley

Nursing - Rude and incompetent

My father, who of course is precious to our family, was a patient at HealthSouth in Mesa. We made sure that someone was there with him 24/7. Nurses were not quick to respond to our requests and at times were downright rude.

Sunday night my father had a seizure or a stroke – diagnoses is not yet complete. My daughter was with him at the time and she immediately went for a nurse. This nurse looked at him, then called the head nurse. They said they would need Dr approval to call 911. REALLY!!!!???? My daughter kept asking them to call 911 and over 20 minutes later they FINALLY called 911.

So the ambulance took him to the stroke center at Banner Baywood.The following day, my daughter goes back to pick up my fathers things. The room was already occupied by another patient. AND MY FATHERS THINGS WERE BAGGED UP IN TRASH BAGS. Way to go HealthSouth – could you make it any more dehumanizing?

Food – awful and unappealing
Nursing – Rude and incompetent
Rehab – this department would get more stars – they are tough and my father made leaps and bounds before he left.

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1 review on Encompass Health Rehabilitation Hospital of East Valley

  1. Encompass Health Rehabilitation Hospital of East Valley Bad Service.

    Facility is newer and kept clean. Nurses and CNA’s were exceptional but can’t say the same about some of the physical therapist’s. I was trying to get out of bed and the CNA was trying to help me. The therapist wouldn’t let her help me- said she needs to do it on her own.

    The thing about the bed is when you raise yourself up it dips in the middle and you are trying pull yourself up and I had very little strength. I was about 4 days out having been in a coma for 8 days and I had a 4 inch wide about 1 inch deep wound in the abdomen.

    They put me in this therapy room and I did therapy in groups. Very little individual attention. They try to cram as much therapy in without paying attention to emotional needs. I was in need of therapy but not in the manner they gave it.

Reviews:1
Reported Loss :600 $
Severity of Scam :High
Reported by : anonymous
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