Emmanuel A Santos, JD CPA Incorporated

Customer Service Is Poor

A friend recommended the Offices of Emmanuel A Santos, JD CPA Incorporated to us for tax filings and investment purposes. We were very disappointed.

The customer service is poor, my phone calls were never returned and I felt Mr. Santos’ lack of interest in our portfolio was disappointing.

I am not sure I feel good about recommending Noel Santos to any of my friends or my own clients who ask me for financial referrels all the time.

It is family-run which in my past experience means there is little accountability.

Doing our return there, I noticed that Santos’ fees were about 15% more than other accountants.

I paid because he assured us that we could rely on his expertise and that he is a CPA and Real Estate Agent and can sell investment accounts but none of this matters if your account does not care about your person situation.

I was told he is in law school now so he is not even around to answer questions.

I was bounced around from person to person the last time I called with a question.

I do not recommend Noel A Santos office.

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Emmanuel A Santos, JD CPA Incorporated reviews are no way affiliated with yelp & reddit. Their business is located at 447 Sutter St #714, San Francisco, CA 94108, USA. Emmanuel A Santos, JD CPA Incorporated could be contacted by dialing (415) 362-8921 or logging on their website eas-cpa.com. Emmanuel A Santos, JD CPA Incorporated business page on Dirty Scam received 4 consumers reviews/complaints, page views and 4327$ of monetary losses. The most of the users reported the severity of the scam is High.
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4 reviews on Emmanuel A Santos, JD CPA Incorporated

  1. I think I'll find a new CPA to take care of my affairs in the new year.

    Noel has passed his business onto a bunch of college kids or interns it seems. He used to take care of everything, I would just turn over my folder of receipts and look forward to my tax return with little fanfare.

    Over the past couple of years since he went back to school I have to say the service has taken a nosedive. The kid he had doing my taxes last year was sending me endless emails with dumb questions, charged me almost twice as much as the previous year and I only got a $200 return.

    If I wanted service like this I’d pay 1/3 of the price at H&R Block. Good luck in school Noel, I can’t knock your hustle. I think I’ll find a new CPA to take care of my affairs in the new year.

  2. I do not recommend Noel A Santos office.

    A friend recommended the Offices of Noel A Santos to us for tax filings and investment purposes. We were very disappointed. The customer service is poor, my phone calls were never returned and I felt Mr. Santos’ lack of interest in our portfolio was disappointing.

    I am not sure I feel good about recommending Noel Santos to any of my friends or my own clients who ask me for financial referrels all the time. It is family-run which in my past experience means there is little accountability. Doing our return there, I noticed that Santos’ fees were about 15% more than other accountants.

    I paid because he assured us that we could rely on his expertise and that he is a CPA and Real Estate Agent and can sell investment accounts but none of this matters if your account does not care about your person situation. I was told he is in law school now so he is not even around to answer questions. I was bounced around from person to person the last time I called with a question. I do not recommend Noel A Santos office.

  3. Communication is horrible.

    So I’ve had these guys file my taxes from and for some reason I go to find out this year, when I went to file for this last year, that the IRS hasn’t received my taxes since? So now the IRS has notified my employer and are withholding my partial check.

    I even filed and owed for
    and sent in my payment for that year and these guys didn’t file it, WTF??? You would think that for an accountant you pay for that they would be on the ball on dates and submitting taxes into the IRS, but their customer service is crap!

    Communication is horrible. Avoid them at all costs they are horrible at a service product and you should go somewhere else

  4. I have brought my family in as clients as well.

    I’ve been meaning to write a review for Noel Santos and his team for some time. I have been a client coming on 10 years. I was referred by a very good and trusted friend. I wanted an accountant who would advise me and my family well and who I could trust for the best advice, to save the most money but to do everything correctly and well the first time so that I would not have to worry.

    In other words, make sure I would have all the appropriate advice and an account who was looking out for my best interest while doing filings on time and correctly so there would never be an issue. Every year this has been the case. I cannot say enough about how Noel and Karen Wong, who I work with, have helped me make sure that I get all the best advice.

    I feel trust for Noel and I know that he is looking out for the best. He goes out of his way to make suggestions about what we should do, or look at, to ensure that there be no road blocks ahead.

    What I also like is that this kind of care and service is why the practice is a good one for people who invest, own property, have children, families, have retirement plans and really the kind of things that come up with life. I have brought my family in as clients as well.

Sutter Street 447
San Francisco 94108 CA US
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Reviews:4
Reported Loss :4327 $
Severity of Scam :High
Reported by : Anonymous
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