came here to visit my grandmother during her lunch. There was an elderly woman sitting across from us that mentioned she needed to use the bathroom. I informed one of the girl setting up for lunch that someone should take her to the bathroom. She quickly picked up the phone and made a call and requested someone to come and assist the woman.
This happened at around 11:55 am. By 12:45pm the woman was begging for the bathroom and still no one had showed up. I overheard the girls talking and mentioned that whoever was supposed to take her to the bathroom was on break. More than 45 minutes ;later and still no one has shown. The look of agony in this poor woman’s face was by far the worst. I’m so disappointed in your careless staff who would rather socialize than do their jobs.