The customer service people were really rude when I tried to change the time to bring no in some items to consign. Be aware that they also do not give you full disclosure of items before you buy it. I inadvertently purchased some chairs that were not a standard height. That was my fault but they never mentioned they were non-standard which I thought was a little sneaky. This company needs some help with people skills! There are several much better consignment stores in the area with better prices. However, I liked this store but I do not like how they do business or how the treat their customers.