I ended up hearing from higher ups at Earnhardt Cadillac. I can’t recall if Tom, the person that responded to my review and asked me to reach out was one of them, but the last communication I had was with Anthony, the guy that sold me the vehicle. I explained to him what bothered me about the situation, and i restated how I liked the place and had intended on purchasing a new car for my wife in 6 months or so, but couldn’t see myself doing another deal with them based on how the most recent experience was.
Anthony told me that if I came down there and bought another car for my wife, then they’d add a year of registration on for the SUV I had just purchased, whether it was now or 6 months from now. This offer is pretty brazen if you ask me: the first deal left feeling dissatisfied about due to feeling misled, but then you expect me to purchase a second car and I’m supposed to trust that I’m not being screwed in some way on the back end of that deal? A borderline laughable offer if you ask me. The moral of this story is that 40 or so people found this review useful. If the result of that is 1 person not buying a car from this dealership, then they ended up losing out in the long run. Hope it was worth it guys.
I put 20k down on a ~60k (after tax) SUV from Earnhardt Cadillac. We got into the negotiating phase and I explained what I could pay per month, etc, and the sales consultant Anthony went and discussed it with the finance people a few times. After some haggling, I came up on what I’d pay monthly by a bit, they came down a bit, and the deal was signed. A couple weeks later I get my registration sticker in the mail stating that I needed to renew my registration in 2 months. I found this pretty odd because I’ve never actually purchased a car from a dealership then had the registration expire that shortly after.
Turns out where they were willing to be flexible in their price on the vehicle was where they could cut a corner and give me a short registration. Anthony and the finance guy Toby, who went over the paperwork with me, never mentioned that my registration would be expiring so soon.
If I had been made aware of this, I wouldn’t have a real issue, but it’s a sneaky move by a company operating in bad faith. This was my second (and last) car purchased from Earnhardt Cadillac. Not that it will make much of a difference but I’ll be driving this complaint up the chain with GM. I’m not under the impression they did anything illegal, just sneaky, underhanded, dishonest and without integrity.