OMG!! I was hoping the bad reviews would be proven wrong as we dealt with Eagle Home Mortgage, but NO! Each and every negative review on there is true!
Our house that we were renting flooded from Hurricane Harvey and we lost pretty much everything!
So please note that I would rather face the Hurricane Harvey issues again than to have to ever work with Eagle Home Mortgage!
The loan processors here for Houston that we worked with, Brandy Gaynor and Heather Mooney were nice and they tried to follow up, but the communication and the knowledge within their little group was HORRIBLE!
They kept asking for the same documents over and over! hey skipped over documents!
They didn’t understand simple documents! They doubled our debt because they put items on their form twice.
The kicker is that…..THEY DO NOT BELIEVE DOCUMENTS NOR THEIR VERIFICATION CENTER THAT VERIFIES INFO FOR THEM!
They insisted my student loan payment was going to be higher based on THEIR calculations.
No matter what I sent from the Student Loan provider showing my payment amount, they just absolutely refused to accept that my payment amount due was my monthly payment!
It’s a losing battle with this lender. We were supposed to close tomorrow, the day before Thanksgiving.
They decided to come up with more requests and needed documents the day before!
We had the final house walk thru completed, the inspection paid for and completed and we had given notice to our apartment.
We loved the Lennar House but we decided today it’s just not worth the anger, stress and frustration, so we are walking away from our empty nester/retirement home.
We have done a couple of home loans before and none of them come close to the nightmare that we have experienced with Eagle Home Mortgage!