Eagle Home Mortgage – Dallas

The Worst Experiences

Dealing with Eagle Home Mortgage – Dallas was one of the worst experiences of my life.

Submitting and RESUBMITTING information multiple times and they lost it or “couldn’t find it in the portal” was beyond frustrating.

Our repetitive phone calls, emails and texts, regarding the status of our loan, were NOT returned as we kept approaching our deadline for closing on our house.

We were either ignored or unimportant enough to get a response.

Their customer service is, by far, the worst we have dealt with in many years.

We were in prequalifying mode and determining which type of loan we were going with.

They were supposed to get back with us 3 weeks before our closing date and didn’t get back with us until less than a week before our closing even calling us at 9:30 pm on a Friday night asking us to get a loan we share with our daughter, put into our name on a Saturday when the bank was closed This sent us scrambling for additional information that was PACKED and ready for our move.

After we had submitting all of the necessary documents, we were then forced to unpack boxes and resubmit forms and docs that were “Missing” or in some cases the “edge of the paper” was not visible, even though there was no information on the “edge of the paper”.

Long story short, by closing, which was delayed almost 3 hours, as we had to catch our flight back to our state we were moving from, I was so stressed out that I was in tears and was told by their agent, “this is all about you”.

Blame shifting is never a good approach especially when it’s YOUR MONEY and YOUR HOME and THEIR negligence.

I plan to warn everyone I know who is looking to buy in the DFW area and I WOULD NOT recommend them to ANY of my friends, companies I deal with or any real estate company who uses them and wants to have a positive experience at, what is supposed to be, a happy time in home buying.

Make sure your agent doesn’t use Eagle, unless you want to bring a few Xanax with you to get through all of the stress of obtaining your loan.

Very sad experience for us. Our realtor, however, was amazing and was equally as frustrated as we were. I’m not sure Eagle even deserves one star.

UNAVAILABLE, UNCONCERNED AND UNPROFESSIONAL.

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Eagle Home Mortgage - Dallas reviews are no way affiliated with yelp & reddit. Their business is located at 1707 Market Pl Blvd #100, Irving, TX 75063, USA. Eagle Home Mortgage - Dallas could be contacted by dialing (469) 587-5600 or logging on their website eaglehm.com. Eagle Home Mortgage - Dallas business page on Dirty Scam received 2 consumers reviews/complaints, page views and 6554$ of monetary losses. The most of the users reported the severity of the scam is High.
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2 reviews on Eagle Home Mortgage – Dallas

  1. Do not use this company.

    David Buescher promised to pay our hotel bill after eagle mortgage did not order the aprasial in time for closing postponing closing 6 days. Notified us 2 hours before closing. Still months later have not paid!!!!!

  2. Unprofessional. Continue to have issues with unpaid debts.

    Unprofessional. Continue to have issues with unpaid debts. Due to unprofessional practices caused ..or closing date to be moved 5 days which made our hotel stay 5 days longer.

    Eagle said they would pay this due to their incompetence however still have not paid from a closing in June. Made us drive into dallas for closing when they have closer offices. Disappointing

Market Place Boulevard 1707
Irving 75063 TX US
Get directions
Reviews:2
Reported Loss :6554 $
Severity of Scam :High
Reported by : Anonymous
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