I saw doctor Zbar for a consultation in Mid-July. He was very informative and asked me to get a CT scan so he could fully evaluate my situation. I went for the CT scan and made a follow up appointment with the Doctor. When I walked in for the follow up appointment to review my CT scan payment was demanded from me for the first appointment. I explained that I never received a statement and asked for a chance to review it against my EOB.
They told me no, payment was due then. In addition, I was never informed that payment of the consultation fee was due in full before being able to see the doctor for the follow up. It would be completely fair if they had articulated their payment policy however they did not at any time inform me of what I owed or when payment was due.
I explained I didn’t believe that it was fair to demand full payment given I didn’t have a chance to review the documents. They made me wait 45 minutes past my appointment time and took other patients before saying if I didn’t pay I wouldn’t see the doctor.
I had no issue with paying but wanted the opportunity to review the paperwork. I was not seen by the doctor and left after wasting time there. Margaret and Rosie the office staff were accusatory and made me feel like a criminal including saying that “I know your type.”While the doctor may be skilled his office staff and policies are inflexible, unclear, rude and lacking common courtesy.