I called the clinic after hours because I was having very painful and uncomfortable UTI symptoms.
As I recognize that a UTI is not an emergency, even though it is unbearably uncomfortable, I thought calling a doc was a better choice than urgent care.
Dr. Wang Constance called back almost immediately, which I wasn’t expecting. Unfortunately she was very rude and condescending to me because I called the clinics answering service early in the morning.
I’ve never called a clinic after-hours, and frankly, as a patient, it’s not my responsibility to know what message is worthy of forwarding on to the doctor immediately and what is worthy of an immediate call back. That’s the job of the answering service and the doctor.
Furthermore, doesn’t it make sense that a patient would call for something that feels urgent but they know isn’t an actual emergency? If it was an emergency I would have gone to the ER.
I understand that you don’t want to answer calls early in the morning, but you can be mad at your clinic’s after-hours protocol, not at me for not knowing how the system works (especially because there is NO info online about when it’s appropriate to call the clinic after hours).
Dr. Wang made me feel like an idiot that was greatly inconveniencing her and that my (very painful!) medical issues weren’t worthy of her time.