Dr. Viltuznik Janja

Marina Are Horrible

Dr. Viltuznik Janja is awesome, but the front staff, especially Marina are horrible.

Marina needs to work as an accountant where she doesn’t interact with people, she has no empathy, she cuts you off when you’re speaking and doesn’t have the skills to work the front desk.

Dr V should be horrified that she is the first person that her patients come into contact with.

If it wasn’t for the doctor being so wonderful I would switch.I cringe every time she answers the phone.

Either train your front staff to be more empathetic and have better customer service skills or get new staff to deal with people.

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3 reviews on Dr. Viltuznik Janja

  1. Never Again

    If you are looking to be left on hold for over 20 minutes this is the doctor for you!

  2. She is a good doctor but I think she is focussed more on the business side of her practise and not enough on her patients.

    I will qualify this review by saying that Dr. V has been my PCP for 3 years. She was a recommendation from my wife. She has been ok in terms of care and advice, although follow up times are a problem and her front end office staff can be positively rude and unpleasant.

    I remember they would not take a CC for a $10 copay and insisted I go to the ATM. I was a patient for over 2 years and with several office visit behind me. They refused to send me a bill for $10 co-pay. I think they anticipated that I would skip town. Seriously for $10 bucks??????

    I recently had an injury that needed a referral to a specialist. I took them two days to call me about the lab results. This is after my wife called them everyday and told them that I was in a lot of pain. Then Dr. V called and I asked her if I was able to go to work with my fracture diagnosis.

    She said she does not ‘practise mediciane on the phone’ and I need to come to the office. She was rude and inappropriate. She is a good doctor but I think she is focussed more on the business side of her practise and not enough on her patients.

  3. Dr. V is the best!!

    Dr. V is the best!! So caring and attentive to any issues. I have always felt 100% trust in her.

East Chapman Avenue 2617
Orange 92869 CA US
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Reviews:3
Reported Loss :3255 $
Severity of Scam :High
Reported by : Anonymous
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