Dr. Thomas McKenny

I see multiple issues here

I have been visiting Dr. Thomas McKenny’s for around an year. My low rating information is mainly due to deceiving information provided by staff. My dental hygienist has been very good and have no complaints against her. Before getting any treatment I confirm multiple times with people at front desk and care provider if my treatment is covered.

So I was very surprised when I received a bill of 100 dollars. I could not recall any treatment being not covered as before every sitting I confirm that treatment they are providing will be covered or not.

I called their office to explain what the changes were. The person who took my call told me that it was for a dental filling I had and insurance covers only 80%. That seemed suspicious as my insurance covers fillings at 90% of cost. Due to this I asked her to look more closely as this does not seem right.

Then she switched to a different reason. That my insurance period is from March to March. I am allowed 2 cleanings per that period. However typical insurance period is Jan to Jan. Due to the variation in period, one is dental cleanings I had is not covered.

I thought OK possibly this happened. I explained her that before each treatment I confirmed with both the front desk and my hygienist is the treatment is covered and they had confirmed that it is covered. Because it’s their mistake and they provided wrong information I should not be responsible. I requested to speak to Dr. Thomas McKenny but was denied. I asked to follow up this with Dr. Thomas McKenny.

Later in evening I get a voice mail from her. This time she shifted to a different reason now. It had nothing to do with policy period but they had performed a treatment which my insurance did not cover and they had confirmed me that insurance covers that.

I see multiple issues here. First of all they provide deceiving information to patients regarding coverage and later put all responsibility to patient. Secondly when I enquiried them to explain the charges they changed their reason thrice. This shows that staff hired by them is not competent and makes stories on the fly. I would be switching to a different dentist

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7 reviews on Dr. Thomas McKenny

  1. Thomas McKenny, DDS & Associates is Scam.

    I had a general teeth check in Doctor McKenny’s place and he suggested me fill two teeth which might get cavity trouble. After the filling I started to feel pain when I eat hard food on one of those two teeth.

    I have never had that problem or symptom before I got the tooth filled. Then Mr. McKenny rechecked the tooth twice and gave me a bill of $1000 to reinforce that tooth which is much beyond my ability to afford.

    He told me the filling part was successful but he couldn’t predict or control the reaction of my tooth after filling. To me who is not a professional guy knowing a lot about dentistry the whole situation I got from the teeth filling is creating a new problem when solving an old one.

    Also I was never told by him that there might be a risk of doing further treatment with paying so much in advance. I don’t think I should take the main responsibility for paying the further treatment bill but the dentist should take it.

    I also felt so sad that he told me he is a business man and there is only 10 percent off discount available for me on that treatment. I feel angry and helpless when I’m facing that kind of attitude of a doctor who knows I’m experiencing the tooth pain everyday.

  2. Thomas McKenny, DDS & Associates Scammer.

    Everyone was very friendly but the appointment took way too long. I wanted to give them a try as they are very close to my work. This felt it would be accessible to go between work hours but i was not please.

    Not sure if i will go back. My teeth were too sore for a week or 2 after. I almost thought they hurt me for real but I’m staring to feel better and able to chew again like normal person.

  3. A smile girls a long way and everyone here smiles and genuinely make us feel special.

    From being greeted by the front desk, to cleaning, to crowns, to X-rays and all the bits in between, this team is genuinely interested in your positive experience. I loathe the dentist before coming here and now I look for excuses not to floss and brush twice a day in order to come and see these lovely and friendly people.

    I will continue to refer this office and continue to get my mouth looked after by this team. A smile girls a long way and everyone here smiles and genuinely make us feel special. I will stop gushing 🙂

  4. Dr. Sirisha and her assistant are great to work with

    Dr. Thomas McKenny and her assistant are great to work with – not just excellent at their jobs but interesting to talk to. Front desk personnel are also personable and happy to help figure out what you need for payments, scheduling, etc. My insurance changed and doesn’t pay as much for them, but will probably stay with them because of the connections I’ve made.

  5. I have been going to Dr. McKenny’s office for several years, when Dr. Gallgaher used to be in charge. They have always been thorough in my treatments and reasonable cost. They are also very courteous and don’t keep me waiting and I don’t feel rushed. My hygenist has been Suzannah for several years and she is pleasant and efficient.

    One last thing. Dr. M. was the first physician who noticed I had a bone spur in my neck. This was about 10 years ago. Suzannah told me informally that she had a patient who had successful surgery. So when it got to point where it affected my swallowing and air passage, I had it shaved down this past summer. But Dr. M. was the first one who diagnosed it, and I’m grateful for that.

  6. I had a great experienced with all the staff

    I had a great experienced with all the staff, from dental cleaning to front desk, as well as Dr McKenny. I highly recommend it.

  7. My teeth are getting good care here!

    Well I did not do 3 stars for as good as it gets, because after all it is still a dentist office… LOL Been coming here about a year and a half now and am VERY PLEASED with everyone and all their state of the art equipment.. My teeth are getting good care here!

Olive Way 509
Seattle 98101 WA US
Get directions
Reported Loss :250 $
Severity of Scam :High
Reported by : anonymous
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