Dr. Suzanne Austin

Poor Business Practices

I would highly advise against frequenting Dr. Suzanne Austin’s office.

While there is little wrong with the services they provide, they conduct poor business practices and value billing unnecessary and unrequested services over proper patient treatment.

I was stuck with a $300 lab bill for a test I did not request and Dr. Austin’s office manager and financial manager (name removed), gave me the run around for SIX months.

I can’t believe any insurance company would continue to endorse this office. But I’ve filed a formal complaint with my insurance company and with regarding their business practices.

They should be ashamed of themselves. Health care professionals should not be money-hungry, they should be compassionate, honest and forthcoming.

EDIT – I’ve redacted a name, but my position remains the same.

A patient should not have to call an office weekly only to be told they’ll “be called back later this week.”

The calls never came. I was constantly trying to resolve this issue and in return all that came to fruition was me paying for tests I didn’t request and a non-apology from their office for dodging me.

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Stevens Creek Boulevard 2498
San Jose 95128 CA US
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Reported Loss :2388 $
Severity of Scam :Medium
Reported by : Anonymous
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