Dr. Shirley Chung

Terrible Receptionist, Scary Looking Nurse, And Most Importantly

Horrible… it’s Beyond HOrrible. Terrible receptionist, scary looking nurse, and most importantly, very very impolite and inconsiderate Doctor.

I seriously don’t understand how Dr. Shirley Chung has such high reviews. But then again, this place was only reviewed by only 15 people.

So Im sure there are plenty of other ppl out there who has had complaints with this place, but just did not decide to take the time to review on.

From to begin with, I visited this doctor just by relying on the reviews and was I terribly wrong.

The receptionist there is not necessarily mean or rude, but she just doesn’t come off polite.

She’s not caring, and she seemed like she was brushing off all the patients.

But anyway, I had a severe, BAd UTI, so the doctor prescribed me w/ antibiotics.

4 days later, I wasn’t getting any better and started to face all kinds of complications and actually my symptoms for UTI got worse.

I freaked out and called the doctor’s office immediately and asked to speak to the doctor directly.

The receptionist impolitely brushed me off, saying that the doctor won’t be able to talk to me since she’s too busy.

I asked if I can leave a msg so the doctor can call me back at her earliest convenience.

I couldn’t believe my EARS. The receptionist responded saying the doctor won’t be able to call me back at all!

WAT kinda after service is this? I had explained to her it is VERY URGENT and that I really need to speak to the doctor RIGHT NOW.

It may not be urgent or important to them, but it is life threatening matter for me!

The receptionist calmy told me I should hang up and call 911. and LATER she somehow changed her mind and talked to the doctor.. and the doctor said something is wrong w/ the antibioitics i’m taking so they need to prescribe me with the NEW ONE… Okay,, I took this medication for over 5 days and almost done with it, and now I gotta take the new one… Am I just being used as an experiment for different types of antibiotics? ANyway, this place SUCKS and Im never coming to see SHIRELEY CHUNg, whatever her name is ever again. Good luck

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3 reviews on Dr. Shirley Chung

  1. well I hope Dr Chung has other income to rely on ...

    I have never experienced an office like Dr Chung’s. She is an awesome Dr however her front staff ? THEY NEVER ANSWER THEIR PHONE !!! faster to drive across town then to get a hold of them via phone.

    The front staff “makes” or “breaks” the medical practice – so for them to “ignore” patients and have them wait or like i said not answer their phone – well I hope Dr Chung has other income to rely on …

  2. It is so frustrating.

    Love the doctor , but I can never get anyone to answer the phone. It is so frustrating.

  3. They (nurse and office staff) seem to be quick on excuses and not much on taking responsibility when they drop the ball.

    Dr. Chung has been my family’s doctor for the past three years, and she is great! However, I felt the need to post a review regarding my big disappointment in her staff. Hilda, the front desk person, is very apathetic and disinterested in providing good information as to problem-solving and clarifying situations.

    And, when confronted about not getting return phone calls from the Doctor’s assistant (Maria?) time and again, there is no one in the office who feels very compelled to apologize.

    I now must decide if I want to continue to keep Dr. Chung as my doctor in Spite of her office staff. They (nurse and office staff) seem to be quick on excuses and not much on taking responsibility when they drop the ball.

North Rose Drive 1275
Placentia 92870 CA US
Get directions
Reviews:3
Reported Loss :6255 $
Severity of Scam :High
Reported by : Anonymous
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