Dr. Sarah J Park is probably a capable doctor, and my appointment with her was fine.
I was hoping to see her again, but I doubt that I will now due to the front office.
Whether it was their ‘fault’, my ‘fault’, or my insurance company’s ‘fault’ is not particularly relevant.
The bottom line is they overcharged me at the time of service and I am owed a refund. No blame. Just facts.
I had met my out of pocket deductible already. It’s a black and white situation.
I’m owed money back, regardless of who’s ‘fault’ it is
I called over there to let them know hopefully get the ball rolling on that.
Wasn’t met with a very cooperative staff. They don’t care.
They blamed me, told me I should have checked first, they claimed they have no responsibility to verify insurance.
They claimed they have an outside company do the billing, and it’s up to the outside company to decide whether to refund or not, and they will let me know in a few weeks ‘if’ I am owed a refund.
We all know exactly what that means. Put that off as long as possible, create as many roadblocks as possible to try and keep the money you weren’t supposed to take in the first place.
Obviously not the best way to treat a patient. It’s your job and your business to be on top of the insurance and billing situation.
Making it the customer’s problem is just plain old bad customer service.
We/you/I got it wrong a few weeks ago, but let’s correct it today instead of making excuses and worse, wasting a bunch of time and money arguing/avoiding the simple and honest solution.