Dr Salena Lee

Polite and nicer way to say you cannot accept new patients

I searched my vision insurance and online reviews and was eager to make an appointment with Dr. Salena Lee because she’s in my network and had good reviews.I called and asked if they were accepting new patients. The receptionist said they were only accepting referrals.

I wasn’t sure if she meant referrals from doctors or other patients, so I asked if that meant I have to know another patient who already goes there. She said “Yes, do you know someone who goes here?” I said “No” and before I could say anything she said “Bye” and hung up the phone.

I’ve never heard of a place that would do this. And if they are full – there is a much more polite and nicer way to say you cannot accept new patients.

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5 reviews on Dr Salena Lee

  1. I used to go to Kaiser to get my eyes checked every year.

    I used to go to Kaiser to get my eyes checked every year. There’s nothing wrong with Kaiser but when you get a revolving door of optometrists, there’s kind of a cold feeling of an assembly line in getting your eyes checked.

    Eventually I got vision insurance from my job and I decided to come to Dr Lee’s office since I lived a few blocks away at the time.

    The customer service here is awesome. Sandy is the office manager and always gives me A1 service. For some reason, they always remember me. She’s always extremely helpful and very friendly.

    Dr. Lee is very thorough with her eye exam and I never feel rushed by her when she is checking my eyes. She is extremely knowledgeable and helpful when I have questions.

  2. If you need a good optometrist I can highly recommend Salena Lee, OD for services with a difference.

    If you need a good optometrist I can highly recommend Salena Lee, OD for services with a difference. If you are fed up with optometrists who serve you so that you can rush there again the following day and pay more,

    Salena is a great option. She will give you amazing service, with a kind heart too. She can repair your glasses for a very small fee and her work is quality guaranteed.

    Selena definitely tops herself with helpful pieces of advice, the type of assistance you will not find somewhere else in San Francisco. Customer service is amazing here; you are treated like a VIP by Selena.

    Doctor Lee takes her time to examine your eyes while explaining every bit of information that is important to you. With her thorough check up,

  3. Very friendly and easy going.

    Very friendly and easy going. Did a thorough job and ensured you understood what was going on and if you had questions. Very professional. Only downside, that day she was running behind and I spent an hour and half there.

  4. Dr. Lee and Sandy provided me with the most thorough optometry appointment I've ever been given.

    Dr. Lee and Sandy provided me with the most thorough optometry appointment I’ve ever been given. They took the time to explain certain procedures, flagged down issues I needed to be aware of,

    and took a genuine interest in my health. The frame selection is top notch. I get positive comments about my glasses almost every week and it’s been over a year since I got the pair.

  5. Love them. Love their selection of glasses.

    Another appointment I love to go to. Salena and Sandy are extremely nice. I dread eye exams because my eyes are sensitive; they seem to never stop watering at the contact of bright lights and changing letters but Selena makes it easy and simple.

    Love them. Love their selection of glasses. They have a pretty good variety and update often. My whole family sees them and I don’t think I would go anywhere else.

22nd Avenue 1810
San Francisco 94122 CA US
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Reviews:5
Reported Loss :300 $
Severity of Scam :High
Reported by : anonymous
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