INSURANCE FRAUD! STAY AWAY! In January I was referred to Dr. Rona Silkiss after an accident which left a minor bump under my eyelid.
Upon arrival to the office I checked in and was told I would have to pay $225 as a minimum.
The amount would include my $35 co-pay and the remainder would be towards my deductible.
The $225 amount enable me to meet my deductible for the year so I agreed to pay the amount as it made sense.
Why wouldn’t I trust them. The start of the appointment was a normal eye checkup and then they diagnosed my eyelid and gave me my options.
Dr. Silkiss recommended eye drops but said they could also go-in and remove the bump.
I asked them to remove it, but they said it would require another visit. At $225 a visit, I opted for the drops.
I left with with drops and used them over the next two weeks and nothing happened – bump still there and not even smaller.
I went to another doctor a few weeks later who wasn’t even a specialist and they took care of it without any trouble.
Fast forward to now. I recently had to get additional healthcare services for something different and received a bill for the remainder of my deductible.
I was surprised to hear this since I thought I had met my deductible with Dr. Silkiss so I called my insurance provider.
I shared the information with my insurance provider and they confirmed that they had already reimbursed Dr. Silkiss for the amount in February and they should have refunded me, minus the $35 co-pay.
The representative from my insurance provider, who was very surprised, put me on hold and called Dr. Silkiss immediately to figure out what was going on.
Sure enough, they “forgot” to send me the $190 they owed me for the visit; a visit that resulted in a bottle of eyedrops and me going to another doctor to get proper help.
Luckily my representative from Blue Cross was awesome and was proactive enough to call them out and take care of the situation.
Looking back, it’s also no surprise they wanted me to come back for another appointment if I wanted additional services.
This could have resulted in additional patient robbery. Customer service in a nutshell was also sub-par.
I don’t want the 1-start to be based on just the payment challenges, the overall experience was not good. Do yourself a favor and stay away from this place.