Only had one visit with Dr. Riff Dennis for my gallstone issues. The MD was knowledgeable and personable and scheduled me for several diagnostic tests including an EGD at his clinic office down the hall.
After fasting the entire night, I showed up at 8 am only to be told my insurance wouldn’t cover for the procedure.
They offer to do the procedure right now if I were to pay $600 out of pocket.
Hmmm… I have BlueShield PPO and scheduled the appointment one month in advance so I don’t know why it had to come to this.
After more confusion, the office staff learned that they had to submit a prior authorization.
I waited for another month. Once approved, I called to ask for an estimate of how much I would need to pay.
The office lady said it varies depending on what the doctor finds during the procedure and would not even quote me an estimate.
What?! Listen, I’ve been to other medical offices and to see this level of incompetency made me speechless… I’m sure Dr. Riff has no knowledge of this which is a shame because I really would like to use his service.
I ended up going to another specialist and get my EGD done…no insurance issue and I only had to wait two days to get the procedure done.