Dr. Richard Ornelas

Staff Is Horrible

Dr. Richard Ornelas is a friendly man and a good doctor.Unfortunately his support staff is horrible.

I have had one bad experience after another with them. Some examples:

I call and only get the voicemail during business hours.

The voicemail says it is full so I can’t even leave a message.

Or I am able to leave a message but it is not returned.

Or I get a person but they put me on hold for a long, long time. When I do speak to them, they act clueless.

They tell me they never received my lab results. When I check back later (because they fail to call me back) they say the lab told them it has no record of my test.

I call the lab, which tells me they sent the results to the doctor, but will send them again.

To renew my prescription, my pharmacy needs approval from the doctor.

The pharmacy tells me they have contacted the doctor’s office but get no response.

The pharmacy has to give me an emergency supply of medication because it takes a number of days to get the approval from the doctor’s office.

Why the doctor tolerates this extreme incompetence is beyond me, but it is very bad for his practice.

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1 review on Dr. Richard Ornelas

  1. Worst Dr Ever

    Worst Dr ever …my mom has been coming here …..what Dr prescribes a medicine knowing that the patient cant go anywhere to get their prescription ?? A real Doctor with ethic and morals would have said no sorry the doctor who prescribed it is the only doctor who can make a refill …

    but no he goes off and prescribes it anyways and then makes his front deck employees call my mom and tell her she needs to go to the hospital (by the way names the wrong hospital) because his employees and him dont make the time to read the patience records this place is a joke dont waste your time with this doctor

South Winchester Boulevard 828
San Jose 95128 CA US
Get directions
Reported Loss :4366 $
Severity of Scam :High
Reported by : Anonymous
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