I had a colonoscopy with Dr. Reed James Reed scheduled ~6 weeks in advance.
A few days beforehand, I got a call from his office saying he would be off on vacation and that we needed to reschedule for two months later.
No apologies. I was very busy with my work and I had moved mountains to protect this appointment from clients who had been clamoring for meetings.
In other words, I had inconvenienced many people to keep my end of the bargain.
In my mind there was no excuse for this. At best it reflects incompetent office operations, at worst it reflects an arrogant and inconsiderate culture whereby the patients are treated with scornful indifference.
Even if that was not the intent, it was nonetheless the effect. I’m sure Dr. Reed is technically a skilled doctor in the surgery…but for me that is as far as it goes.
On top of all that, most times I attempted to reach his office I got the answering service, who just put me in hold and never came back.
Five years ago when I had my first colonoscopy with Dr. Reed, I was summoned to his office for some sort of preparatory meeting with him.
I waited over an hour to have a 5-minute consultation where I learned nothing useful and he didn’t ask me anything of substance.
A huge waste of time during my work day. After the procedure there was no follow-up contact from Dr. Reed or his office.
I ended up having another doctor do my colonoscopy on the same day originally scheduled with Dr. Reed.
The procedure went very smoothly and the doctor and his staff treated me with total professionalism, caring, and respect.
Unless you want to be treated like an inert piece of plumbing, avoid Dr. Reed!