Dr. Phuong Chi Phan

The Front Desk Is Always Rude

This is my third visit with Dr. Phuong Chi Phan and I am so appalled at how this practice is ran.

Every time I come, I end up waiting an hour plus to see the doctor, even though I show up on at least 15-20 minutes before my actual appointment time.

One time they called me and asked if I wanted to come two hours before my appointment time because they had an opening.

I came in and I ended up waiting 2 hrs and ended up seeing the doctor at my original scheduled time.

On top of that, I feel like she does not care about any concerns I have about my health.

She just shrugs them off and chalks it up to me exaggerating.

I even suggested a diagnosis to see what she would say and she stated that it sounded about right.

Also, the front desk is always rude. Both in person and over the phone.

They aren’t helpful and have hung up on me. Additionally, they have no care that the doctor makes you wait.

They should be somewhat apologetic. After today’s appointment, I will be switching my PCP. 100% would not recommend.

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3 reviews on Dr. Phuong Chi Phan

  1. Super rude employees.

    Super rude employees. I was trying to make an appointment but the employee hung up on me. I will bring my business somewhere else then

  2. I kept telling her I couldn't understand her.

    I was the only one there and had to wait for Dr. She wasn’t in on time. Restroom was out of order! Office smelled like some kind of fishy soup

    Dr needs to hire staff how who can speak better English. When calling this place they do not answer in English! I could not understand the front office lady for nothing. I kept telling her I couldn’t understand her.

  3. Bad Service

    I have been to see her at least 10 times and the wait is always between 2 and 3 hours.

Magnolia Street 14571
Westminster 92683 CA US
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Reported Loss :2778 $
Severity of Scam :High
Reported by : Anonymous
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