This is my third visit with Dr. Phuong Chi Phan and I am so appalled at how this practice is ran.
Every time I come, I end up waiting an hour plus to see the doctor, even though I show up on at least 15-20 minutes before my actual appointment time.
One time they called me and asked if I wanted to come two hours before my appointment time because they had an opening.
I came in and I ended up waiting 2 hrs and ended up seeing the doctor at my original scheduled time.
On top of that, I feel like she does not care about any concerns I have about my health.
She just shrugs them off and chalks it up to me exaggerating.
I even suggested a diagnosis to see what she would say and she stated that it sounded about right.
Also, the front desk is always rude. Both in person and over the phone.
They aren’t helpful and have hung up on me. Additionally, they have no care that the doctor makes you wait.
They should be somewhat apologetic. After today’s appointment, I will be switching my PCP. 100% would not recommend.