The staff is INCREDIBLY RUDE and UNPROFESSIONAL. I took my mom here for her annual wellness check and she normally comes here, so here we are.
Our appt is scheduled for 11:15am and they don’t ask for insurance until 11:57am; then proceed to tell us they don’t want to accept her insurance.
I tell them they are in network, so they can’t just refuse her. I told her we need to talk it over before we agree to see this doctor (that my mom apparently likes).
Fast forward to 10 minutes later and my mom decides to just pay out of pocket.
She tells the front desk that we’ll go ahead with the appointment, and the front desk then shouts “OK THEN GET HERE AND PAY!” She does so, and we eventually get seen by the doctor.
I wanted to sit in to make sure she mentioned all the things that concerned her that she talked to me about before (she gets doctor shy).
I also wanted to make sure they weren’t charging/ordering for anything that was unnecessary.
I sat there silently for the most part, just chimed in whenever my mom wasn’t sure with a question or didn’t know how to answer.
The doctor was very condescending towards the both of us and did not show any empathy. towards her concerns.
How the hell are you in the medical field when you don’t seem to care about your patients at all??
Not taking my mom here ever again. I didn’t think I’d come here to be disrespected or to have a receptionist shout at my mom either. Save yourselves, please.