I’m transferring out of this practice as I write this. it is unfortunate because the doctors are really top notch. I’ve been with the practice for many years and I’ve only seemingly had a problem with the support staff. Although they do occasionally switch doctors on you for appointments, every doctor I’ve ever had has been excellent. Always professional and knowledgeable. The office equipment is extremely high tech and accurate; however, if there is one thing to say about that office is the support staff is lacking in professionalism, knowledge, and courtesy, and it has brought the entire office down.
The support staff at both offices (mainly the front desk staff) is the absolute worst and I’ve complained to the doctors several times. They spend their time texting, chatting with other staff about parties they went to or how drunk they are, or boyfriend issues. As if having to hear any of that while sitting in the waiting room wasn’t enough, they also misplace records, provide you with incorrect records (to include other patients’ information), failed to order contacts when they say they do, fail to fax or mail documents after they said they would and good luck if anyone ever answers the phone.
There are other great office / doctors who maintain an overall great support staff and environment. it’s just not worth the hassle. I Know other patients who are on their way out for the same reason. Sorry Associates in Eye Care, you’re amazing doctors and really do know your stuff. It’s a shame really. Perhaps additional training / supervision for your support staff is needed. Hire people who actually want to work.
After so many years, Disappointed.